Customer Service Representative

Ericka Heath

Rock Hill, SC *****

*************@*****.***

803-***-****

Authorized to work in the US for any employer

Work Experience

Shift Leader

SHOWMARS - Charlotte, NC

December 2018 to Present

• Assist in the team management of restaurant during scheduled shifts

• Assist Team Members at the point of sale (POS) in the execution of product and promotions

• Ensure Customer Service in all areas and meet applicable standards for quality and cleanliness

• Train new employees and coach existing ones

Manager

SMOOTHIE KING - Rock Hill, SC

January 2015 to 2018

• Provided exceptional customer service to all customers throughout the store

• Operated cash registers, handled sales, and issued receipts and/ or change due to customers

• Cleaned and organized kitchen, workstations dining room, restrooms and other areas in the cafe

• Set up and monitored food and smoothie workstations Call Center Customer Service Representative

iQor - Charlotte, NC

May 2017 to September 2017

Education

High School Diploma

SOUTH POINTE HIGH SCHOOL - Rock Hill, SC

June 2016

Skills

• Shift Management

• Supervising Experience

• Restaurant Experience

• Team Management

• Food Service

• Typing

• Customer Service

• Computer Skills

• Management

• Food Safety

• Food Preparation

• Cleaning Experience

• Retail Sales

• Serving Experience

Certifications and Licenses

Driver's License

Additional Information

CORE COMPETENCIES

• Leadership: Capable of supervising employees in a fast-paced environment with the ability to lead by direction and example

• Resourceful in solving problems and maximizing resources to quickly determine solutions

• Well-developed time management, organizational skills, and communication (written and verbal)

• Ability to work in a dynamic and flexible environment where priorities are constantly changing

• Works well under pressure in a high-volume environment with little to no supervision

• Establishes and maintains cooperative and effective business relationships with others

• Demonstrates a customer/ client approach that focuses on understanding the clients to facilitate a business relationship

Contact this candidate