Sales Associate Customer Service

IR

ISABELLA RIVERA

***************@******.*** 209-***-**** Manteca, CA 95337

Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional dedicated to increase sales, improve buying experience and elevating company profile with target market. Friendly and outgoing with interpersonal communication strengths. Responsible, reliable, and willing to work at a fast pace while still fulfilling the jobs needs and ensuring customer satisfaction. Customer Service

Interpersonal Skills

Problem Solving

Time Management

Leadership

Sales Associate

Communication

Flexibility

Organization

Starbucks Company Manteca, CA

Barista

09/2019 - Current

Created hundreds of drinks in average shifts with consistently positive customer satisfaction scores.

Controlled line and crowd with quick, efficient service. Memorized recipes for numerous specialty coffee beverages and seasonal offerings.

Maintained regular and consistent aĴendance and punctuality. Cultivated ability to recall customers' names and address each by name. Learned every menu preparation and numerous off-label drinks to meet all customer needs.

CoĴon On Modesto, CA

Retail Sales Associate

08/2019 - 10/2020

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.

Answered customer questions regarding merchandise and pricing. Answered questions about store policies and concerns to support positive customer experiences.

Provided exceptional services and pleasant shopping experiences to retail customers.

Used POS system to process sales, returns, online orders and gift card activations.

Prioritized helping customers over completing other routine tasks in store. The Walt Disney Company Anaheim, CA

Retail Cast Member

01/2018 - 07/2019

Processed POS transactions, including checks, cash and credit purchases or refunds.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Counted cash in register drawer at beginning and end of shift. Summary

Skills

Experience

Answered questions about store policies and concerns to support positive customer experiences.

Worked with Lead's to complete daily counts and maintain funds security to minimize theft and mismanagement risks.

Helped thousands of guests every day by processing payments, monitoring reward accounts and resolving service concerns. Operated cash register for cash, check and credit card transactions with accuracy.

Assisted customers by answering questions and fulfilling requests. Mentored new team members on POS system operation, customer service strategies and sales goals.

Worked closely with Managers to solve problems and handle customer concerns.

East Union High School Manteca, CA

High School Diploma

California University Stanislaus Turlock, CA

Some College (No Degree) in Business Administration Continuing education in Business

Currently enrolled in school

Education and Training

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