Customer Service Convergys
Resume:
Shaun Sievers
Moosic, PA ***07
************@*****.***
Dedicated, knowledgeable, and reliable Customer Service Professional, maintaining the highest standards in solving issues and handling customer inquiries. Value added expertise in IT related inquiries along with superior critical thinking and situational analysis skills.
WORK EXPERIENCE
Mobile Expert -Metro by T-Mobile –1112 S Washington Ave., Scranton, PA. (Manager - R. Alverio, 272-***-****) Sold cell phones, managed customer accounts, took inventory every night, and balanced cash, cleaned, maintained, and stocked store. 4/21-7/21
Process Executive – Cognizant Technology Solutions, Jessup, PA 5/19-10/19
Assist members and providers for BC&BS Medicare and Medicaid with procedures and prescriptions.
24/7 In Touch, 850 E. Altamonte Dr., Altamonte Springs, FL 32701 800-***-**** 4/16-12/17
Customer Service Rep. LYFT - Answered emails and granted bonuses and refunds to passengers and drivers.
IT Tech Intern - Installed computers and chrome boxes and monitored all lines of businesses for IT issues throughout our location.
Tier 3 Agent - Credit Karma - Communicated with member about accounts.
Convergys, Tier 2 Senior Mac+ Advisor 11/13-12/15
285 International Pkwy., Lake Mary, FL 32764 HR 800-***-****
Resolve and trouble shoot technical issues for Apple computers, IPad and IPhone
Fan Racks of Central Florida, Assistant Manager 11/09-11/13
Manage staff and oversee daily operations of merchandise sports business in various convenience stores- stocking, retailing, merchandising, bookkeeping, and collecting monies
Bright House Networks, Dispatcher 4/06 – 6/09
3767 All American Blvd. Orlando, FL 32812 HR 407-***-****
Responsible for the routing and providing support for service technicians. Maintained direct communications with service personnel and customers while managing customer accounts.
EDUCATION
Florida Technical College of Orlando.
Associate of Science Degree- Network Administration/Hardware w/Wireless/ emphasis on computer science. Dean’s List/Perfect Attendance Graduated 2012
A+ Certification / Net + Certification - Comp/TIA January, 2013
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