Customer Service Warehouse Associate

NICOLE REAMS

Kansas City, Missouri 816-***-**** ************@*****.***

Objective

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Education

Northeast High School

Highschool Diploma Kansas City, Missouri

Skills

• Superior communication skills

• Excellent people management

• Quality assurance and control procedures

• Strong organizational skills

• Performs with a high degree of accuracy

• Strong strategic thinking and acting

• Advanced proficiency in Microsoft Word

• Excellent ability to multitask

• Judicious in carrying out assignments without direction

Professional Experience

JCPenney’s Logistics Center Lenexa, Kansas

Warehouse Associate February 2016 - Present

• Manual and clerical inventory support in processing and verifying merchandise/cartons.

• Checks and inspects cartons to reflect accurate quantity and condition for further processing.

• Checks, inspects, and logs data into the appropriate inventory systems to reflect the quantity and condition of merchandise received or distributed.

• Inspects merchandise visually to determine disposition, as assigned.

• Prepares cartons for processing by locating, preparing and affixing appropriate labels.

Walmart Overland Park, Kansas

Deli Department Manager October 2006 – January 2016

• Provided direct supervision of the activities of other members of the deli team in a manner that was operationally effective but is also motivating and respectful.

• Promoted a positive overall team atmosphere that included cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.

• Provided effective coaching, corrective actions, and performance evaluations to improve individual and team performance.

• Practiced effective inventory management by counting and verifying merchandise against invoices and inspecting deliveries against for shortages, damages and quality.

• Enforced strict quality control measures of all deli product put out in cases, hot lines and other areas of the deli.

Wendy’s International Kansas City, Missouri

Assistant Manager February 2004 – September 2006

• Ensured that all the company’s policies and regards to proper food handling and preparation are being enforced throughout the restaurant

• Continually monitored restaurant to ensure food quality and service standards are being met.

• Assisted General Managers with recruiting, hiring and orientation processes.

• Maintained a fast and accurate level of customer service

Price Chopper Kansas City, Missouri

Team Leader September 2000 – February 2004

• Delivered a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectation.

• Assisted the Assistant Customer Service Team Leader - Office in the supervision of the Guest Service area.

• Trained and coached Guest Service teammates in order to ensure that we were delivering an exceptional shopping experience to our guests.

• Performed other related duties as assigned by management and adhering to all company policies and procedures.

McDonald’s Corporation Kansas City, Missouri

Assistant Manager April 1992 – August 2000

• Supervised crews and shift leaders and maintained the highest standards in quality, service, and cleanliness with a constant focus on profitability.

• Maintained a cooperative and harmonious working relationship between management team crew.

• Handled human resource related issues as they arise, including disciplinary write-ups.

• Conducted crew meetings as needed to discuss operations procedures and promotions.

• Supported management team and General Manager in their operational decisions

• Maintained reports and records based on company standards and in full compliance with state and federal regulations

• Maintained building and equipment via proper operating, cleaning, and preventive maintenance procedures

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