Active Directory Desktop Support

Sudheer VP

HP: +919*********

Email: ************@*****.***

To serve the Organization as a System administrator with dedication and commitment to get better results.

Work in a responsible position and challenging real-time environment in an IT industry

Serve the IT industry with good technical and people management skills.

Actively participate in various technical discussions with Client and willing to get client appreciations.

Give value added support and service to clients with good communication and Customer Handling Skills.

To have onsite experience in getting project requirements and attend client meetings. C A R E E R P A T H S O F A R

Designation Held Organizations Associated Tenure

System Engineer Uniware System Pvt. Ltd October 2016 –March 2021 System Engineer Micro Point Computers Pvt Ltd May 2013-May 2016 Desktop Support Computer Planet IT Solution Pvt Ltd May 2010-April 2013 Service Engineer Zero-base Electronic Pvt Ltd Nov 2006-April 2010 P R O F E S S I O N A L C E R T I F I C A T I O N S A N D S K I L L S

MCP : Microsoft Certified Professional 8175018

Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology.

Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software.

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems.

Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements

Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.

Able to work independently and within a team-spirited environment.

Attention to details with a desire to create high quality products.

Strong presentation skills.

Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP,etc.,

Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software.

Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.

Groups customers by keywords for profiling, sales and marketing campaigns, training.

Supports multi-message campagnes via e-mail, mail etc. H I G H E S T E D U C A T I O N A L Q U A L I F I C A T I O N

Bachelor of Computer Application,

Tamil Nadu Open University (2008-2011)

Diploma in Electrical and Electronics Engineering Saint Michaels Polytechnic, Chennai (2002-2005).

P R O F E S S I O N A L E X P E R I E N C E

System Engineer

Uniware System Pvt. Ltd

Client - Johnson Lifts Pvt. Ltd (October2016-March 2021) Key executions:

Installed and configured Ubuntu, and windows operating system

Implementing and Monitoring Firewall security,Dell and Qnap storage server

Creating and managing Emails

Blocking and monitoring spam Mails, websites and Untrusted domains

Recovering deleted mails and files

Configure and troubleshoot VPN and SSLVPN issues

Configuring Biometric and Camera DVR

Installing and configuring Industrial PC for CMRL Projects

Configuring Vpn Router and Modem

Creating and managing Virtual Machines on VMware

Making Backup and Restore Servers on Veeam Backup software

Making Backup and Restore Desktop data on Retrospect software

Configuring CIFS shares and NFS mount points on VMware

Creating sharing from storage and Mapping to client

Troubleshooting issues via Team viewer, any desk, Vnc for local and Remote user

Installed and configured printer and scanner

System Engineer

Micro Point Computer Pvt Ltd (May 2013-May 2016)

Computer Planet IT Solution Pvt Ltd (May 2010 – April 2013) Zero-base Electronic Pvt Ltd (November 2006 – April 2010) Client - L&T Rubber Processing Machinery,

Key executions:

Involved in administration of Windows Server, LAN/WAN, Management of Desktop Support, Wireless Access points.

Installing and configuring the Active Directory in a server 2008

Set up user accounts in Active Directory based on organizational standards and groups.

Installing and Maintaining the Application License Servers.

Deploying the Operating system using the MDT kit for unattended installation

Installing and Configuring Software’s like JD Edwards, Oracle10g, Autodesk, Solid Works, creo 2, Eplan, Ansys, Rockwell Automation.

Maintaining annual AMC report for hardware not covered under warranty

Periodically carried out Preventive Maintenance activities

Trouble Shooting the MS Outlook related issues.

Solving the Issues for User raised call tickets in service desk.

Maintaining Documentation for every installation and troubleshooting checklist for quicker solving the issues.

Trouble shooting virus related issues

Supervising the administration of systems and servers related network to ensure availability of services to authorized users.

Troubleshooting malfunctions of network and software applications, telephones and systems to resolve operational issues and restore services.

Installation, configuration and maintenance of desktops, printers, network equipment, operating system and other related software.

Installing & trouble shooting of operating systems & application software’s

Assembling / Installing of Computer Systems (Hardware/Software).

Installing antivirus software’s and Updates

Configuring outlook to the users.

Configuring LAN. Network and troubleshooting.

Desktop related troubleshooting, Internet troubleshooting. Personal Details

Father’s Name : Sudheer.VP

Date of Birth : 03-12-1985

Gender : Male

Nationality : Indian

Languages Known : English,Tamil and Telugu

Marital Status : Unmarried

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