School Teacher Customer Service

Yovin Chendraya Kunniah

#***, ***** ** ******, **

Edmonton, Alberta, T5T 3S8

Cell: 780-***-****, *********@*****.***

OBJECTIVE

Seeking a position where my service and leadership experiences will be further developed and utilised

QUALIFICATIONS/SKILLS

Excellent interpersonal, flexibility, presentation and communication skills

Superior customer service skills with ability to work independently

Strong verbal, written and listening skills in English and French

Creative Problem Solving: address challenges by implementing or suggesting future solutions to reoccurring or new issues

Agility: Willing and able to modify approach to different situations and handle multiple requests from different staff, stakeholders and the general public

Comfortable interacting with all levels of organisation and public

Strong organisational, problem solving and multi-tasking skills

Strong oral communication skills with an ability to convey challenging messages to all customer types

Strong desire to personally excel and to achieve results

Exceptional relationship building skills by providing assistance to clients, managers and co-workers

Decision-making, negotiation and leadership skills

Committed to quality and excellence

Computer proficiency with MS Word, Excel, PowerPoint, Outlook and Internet

Highly reliable and dependable

15 years’ experience in teaching elementary students and reporting students’ progresses to parents and management

9 years’ experience in providing excellent customer service

PROFESSIONAL EXPERIENCE

Present job – Working as salesperson at Northstar Hyundai

1.Customer Service Representative

Ford Credit Canada (From April 1st to Dec 2019)

Responsible to communicate with ford customer.

Handling customer complaints.

Follow up on financial accounts.

2.The Home Depot - Trainee Sales associates (March 2019 to April 2019) P/T

Responsible of displaying appropriate products

To promote sales

3.Elementary school Teacher (June 2003 – February 2019) at Maheshwarnath Government School – Mauritius

Responsibilities:

Coached, motivated, counseled and guided students in learning

Designed lesson plans, conducted class lectures, graded assignments and maintained students’ discipline

Designed new strategies and pedagogies for slow learners

Participated in staff meetings, Parent Teachers meetings and discussed students’ performances and disciplines

Demonstrated an ability to work with mixed-ability students and resolved unforeseen problems in classes

Accomplishments:

Improved students’ performances from 70% to 90% within 2 years

Attracted greater number of students studying language classes

4.Global Sports Ltd (Part-time Teller) March 2004 – November 2010(Mauritius)

Responsibilities:

Worked as cashier to take bets and pay out money

Acquired knowledge of software, calculation and bookkeeping

Offered good customer service by dealing with all queries and complaints intelligently

Found solutions to difficult circumstances where customers become violent, aggressive or lie and use fraud to obtain money

Helped in accounting department

Trained co-workers and new recruits

5.Grays Inc. (Part-time Sales Associate) November 2004 – January 2010 (Mauritius)

Responsibilities:

Displayed Grays Inc. products in different retail shops

Helped in increasing sales by creative displays to attract clients

Placed orders of missing products and replenished stocks

6 .BIT Consultants (Full-time Accountant) November 2002 – May 2003 (Mauritius)

Responsibilities:

Performed data entry for different client companies

Performed bank reconciliation for the clients

Prepared final accounts and reports for submission to client companies

Performed Tax calculation for the business clients

Performed Audits for final accounts

Provided customer service by meeting with clients and provided them advice on the products

EDUCATION

Diploma in Education March 2016 – August 2017

Mauritius Institute of Education, Mauritius

Advanced Certificate in Education March 2012 – September 2013

Mauritius Institute of Education, Mauritius

Teacher’s Certificate in Education June 2003 – February 2005

Mauritius Institute of Education, Mauritius

High School Diploma January 1996 – October 2002

Mahatma Gandhi Institute, Mauritius

IELTS

British council Mauritius

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