Support Representative Data Entry

LURETTA CHRISTOPHER-McFADDEN

***** **** **, #****

Largo, FL 33774

Phone: 727-***-**** (cell)

Email: *************@*******.***

Objective: Part-time employment (will accept fulltime) utilizing all of my skills and on-the-job training to perform my duties to my fullest capability. Detail oriented with accuracy, meeting deadlines given, and continue to be productive and work as a team player to meet the customers' needs and satisfy the requirements of the position, achieving job stability.

Qualifications: Certified Business Writing; Microsoft Office, Spreadsheet Software (Excel, Lotus 123, Quattro Pro); Word, Word Perfect, Word Star, Microsoft Office, Multimate, and Access.

Type – 86wpm; Data Entry – 200 kspm; Shorthand – 80 wpm (rusty).

Experience:

2018-2020 Customer Service Representative for Access2Care. Inbound call center scheduling transportation for Medicare/Medicaid recipients after completing 2 weeks training.

2017-2018 Disney Resort Reservationist for Full Movement LLC. Certified work-at-home reservationist after completion of 6 weeks class training reserving, modifying, and cancelling resorts, order entry theme park tickets, etc., for Walt Disney World utilizing the Arise Platform. Respond to guest inquiries.

2017-2017 Customer Support Representative for Professional Surveys, Inc. One-month paid training. Outgoing/incoming call center responsibilities verifying and updating basic information for USAA policy holders; such as address, phone numbers, vehicles, mileage, and drivers.

2009 – 2009 FSET/WTP Resource Specialist 1 for WorkNet Pinellas, Clearwater, Florida. Successfully completed three (3) months on-the-job training. Responsibilities included case management of approximately 80 or more incoming customers who do not fall under the Automation Process, utilizing OSST Case Tracking System to generate and send manual orientation and conciliation letters. Monitored customers who fall under the Circumstances Beyond Control FSET deferrals outreaching to make sure they provide the necessary information or documents to meet the exemption guidelines. Initiated conciliations and request sanctions and sanction lifts. Responsible for requesting exemptions, such as, medicals, unemployment compensations, employments, over age 50, half and fulltime students, etc. Also responsible for monitoring and updating cases utilizing OSST Case Tracking, entering job history, JPRs, medical deferrals, etc. Corresponded with DCF Case Maintenance Unit utilizing FLORIDAas necessary in managing and monitoring current caseload. Assist FSET walk-ins with completion of online orientations, assessments, and selection of work activity, as well as completion of intake information. When customers comply with the intake process, transfer case to the FSET Career Specialist for further monitoring. E-File customer correspondence. Duties also include completing a daily Kiosk Tracking Log in an Excel Spreadsheet, monitoring Exception Report, and all other duties assigned.

2004 - 2009 Customer Support for WorkNet Pinellas, Clearwater, Florida. Responsibilities included greeting customers (80-125daily), assisting with completion of WTP and FSET intake packets, reviewing packets for completion and notified Resource Specialists when customers were ready for intake and orientation; answered and screened all incoming calls; provided information/referral to customers who were in need of special services. Also responsible for data entry in OSST Case Tracking, DCF FLORIDA, Excel Spreadsheets, the E-File Scan system, and all other duties assigned.

2003 – 2004 Sales Associate for 7 Eleven, Courtland, Virginia. Position required two-day training on POS cash register and customer service skills scoring high in customer service. Greeted customers and assisted them with their purchases. Ordered supplies/merchandise using a hand-held computer. Cook for Dairy Queen for one year prior (2002-2003).

1999 – 2001 Performed temporary assignments for Apple One Employment and Headway Corporate Staffing, Virginia Beach, Virginia which lead to permanent position as an Applications Associate with Avis Rent-A-Car Corporate Office researching and crediting customer central and direct billing accounts totaling in excess of $200,000.

References: Available upon request.

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