Spa Coordinator Manager

NI MADE NORMA SARI

Nationality: Indonesia

Mobile Number: +971*********/ +971*********

Email:*********@*****.**.**

KEY QUALIFICATIONS

Focused, detail oriented, Accurate, assertive and adaptable Spa Team, offers 25 years of impressive track record of maintaining customer satisfaction and building a solid customer base.

I ‘am successful in building and motivating dynamic teams with enthusiasm to maximize sales and customer service opportunities. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

I believe that team work, inspiration and motivation are keys that would lead to success.

CAREER OVERVIEW

April 29th 2018 Current Assistant Spa Manager

Dubai UAE Coya Spa and Salon Beauty Centre

Responsible oversee all aspects of the operations beauty and wellness Spas.

Creating high standard for all Spa services

Creating monthly Spa Package well educate client needed.

Ongoing training to maintain treatment protocol up to standards, holding staff management meeting motivating coaching team members to support overall spa target budget goals.

Implementing Covid19 cleanliness protocol and guidelines.

Standards quality expectation of customer journey of luxury Spa,

Able to handle the reception managing the booking explain our Product and Service.

Monitoring all equipment and amenities of Spa up to standard

Acknowledge all guest services needed and corrective

Develop and collaborate positive attitude relationships with Customer, colleagues or others.

Cost controlling, stockholding, inventory retail and professional to ensure all updated.

December 2010 to April 2018 Beauty Consultant /Spa Therapist

Dubai UAE Grosvenor House - A luxury collection Hotel

Ensuring all treatments carried out to the highest standards.

Maintain a high standard of hygiene within the spa area.

Constantly be aware of all guest and customer needs and requirements.

To be aware of all hotel services offered and provided in spa.

Responsible of the cleanliness and par stock of the treatment room before and after the treatment.

To have a good understanding of all treatment and product knowledge.

To strictly adhere of company policy in confidentiality and ethics.

To handle guest issues with a professional manner and keeping the managers informed.

Responsible for Product inventories, Product ordering,

Motivated and given training for staff handle the reception able to manage all Spa treatment

October 2008-till November 2010 Beautician/Beauty therapist

Dubai UAE Radisson Blu Hotel Dubai Mediacity

Responsible for handle receptions all spa treatment with Product brand we use at the spa,and many kind of style full body treatment and face treatment, Waxing

handle Guest complains give excellence experience visit our Spa.

March 2007-till October 2008 Senior Beauty therapist / Hair dresser

Oman Alnahda Resort& Spa

Able to manage operational and motivated train the staff,

handling body massage, body treatment, facial, Waxing including handle beauty Salon,

Dec 2006-March 2007 Spa coordinator & Hair Dresser

Bali Indonesia Fabrice hotel

Responsible for all Spa porduct. Additionally responsible for train the staff in order to maintain quality standard of the treatments.

Actively involve to support the sales and marketing departement to sale and promote the new and signature porducts to improve company sales.

Bali Juli 1996-till dec 2006

1.Ramada Bintang Bali hotel

2.Spa at Thallasso Bali Mirrage Resort & Spa

3.Hard Rock Hotel Bali

4.Sofitel Resort Seminyak Bali

5.During this period in-charge for the Spa Supervisor and Hair Dresser.

6.The Spa was operated in above hotels and I been tranferred to several hotels above due the high demand of the treatment.

7.Responsible for all kinds of treatment with Phytomer & Latullipe Product we use for the treatment including Hair treament body treatment and face treatment and body massage.

EDUCATION AND COURSES

January 2015 CIBTAC Diploma Professional Anatomy & Physiology

October 2014 intensive training of Bellefontaine & Lavelle Elemis professional & Retail

March 2012 intensive training of Train the Trainer & Essential Management

January 2011 intensive training of Phytomer a skin care Profesional and Retai

January 2012 intensive training of Anne Simonin a skin care Profesional and Retail

October 2008 intensive trainings of Dermalogica a skin care system researched and developed by the International Institute.

November 2008 Having yes i can trainigs by Radisson blu hotel Dubai mediacity.

March 2009 Having Responsible business training by Radisson Blu hotel Dubai mediacity.

February 2010 Having intensive trainings of Anne Simonen skin care system and Retail by Radissonblu hotel mediacity.

Jan-March 2006 intensive 3 month trainings in body and face treatments held by jamu Spa School as pre-training for the soft opening of their spa in Guangzhou-China.

April-2006 intenseve training pre-departure for cruise ship on fire emergency procedures,fire fighting and how to work and live in cruise ship. Held by STIP- BST, Indonesian Navy institution, Tanjung priok, North Jakarta.

2004 - 2006(Diploma ll Anatomy & Physiology) major in Spa Programmer Therapist and Beauty Field by PKBM Widya Pramana Bali Spa School.

1995-1996 Hairdresser course by kifda Simbolon ( well know as the make up artist hair style)

Held Putri Bali hotel.

LANGAUAGES

English and Bahasa.

Contact this candidate