Assurance Inspector Content Specialist

Ranetta Bagsby

***** ***** ***** **.

Stockton, CA, 95209

510-***-**** Cell

E-mail: **************@*****.***

Customer Service Representative

Highlights of Qualifications:

•Seven years of experience working in customer-service field.

•Patient and effective when working with a wide range of personalities

•Successful in identifying and evaluating customer problems

•Able to multitask between systems

•Able to work with more than one monitor

•Willing to learn

Relative Experience:

Computer Usage

•Typing skills 50 words per minute

•Internet Applications

•Microsoft Office (Power point, Excel, and Word)

•Researched information in response to customers inquires

•Entered and updated customer information in computer database Computer

•CRM(Customer Report Management)

•Great Plains(Customer Management System)

•Corrigo Pro

Content Management

Manages content throughout it’s lifecycle including gathering, creating, auditing/reviewing, updating and refining information needed for frontline representatives to effectively support and serve customers. Information includes but is not limited to products, features. Services, troubleshooting techniques, rates, and promotions and completive issues in the marketplace. Collaborates with peers, boundary partners and functional experts to create, update and disseminate standardized job aids, methods and procedures, standards and the other information in support of products launches and other programs and initiatives affecting customers and frontline support.

Telecommunications

•Managed telephone system without complications

•Recorded customers information daily in the system

•Accepted or redirected in-direct and direct customers calls everyday

Problem solving

•Tracked down and corrected misdirected in-direct and direct customer calls to correct department

Relevant Experience:

Inspection Admin. Assistant

Cosco Fire Protection, Livermore, CA December 2018 – October 2020

Customer Account Management in Great Plains, and Corrigo Pro

In-direct and direct calls/emails to and from customers and employees

In house billing and account keeping

Filing, record keeping, and scheduling

Handling the company Content for each customer in the system, i.e Personal information, Products and services.

Content Specialist

Staffmark LLC, Therapeutic Research Center, Stockton, CA October 2017 – March 2018

Label collection from manufacturers

Contact with manufacturers via phone and email

Image preparations using special program

Account keeping using ZoHo, researching company information, putting information into system, and maintaining contact with manufacturers yearly/daily to keep information currant in the system.

Daily reports keeping

Performance/monthly quota

Install/Service Coordinator

Protection One/ADT Security, Pleasanton/Concord, CA January 2017 – October 2017

Technician scheduling (Routing techs to different areas for installs and service calls)

Customer scheduling and follow-up calls

Commercial scheduling and follow-up calls

Working with excel spreadsheet

Billing for customer and commercial sites

Working with city to schedule fire finals and inspections for commercial sites

Follow-up calls with the different braches

Product Specialist

Honda Of Oakland, Oakland, CA June 2015 – January 2017

Customer follow-up calls

Delivery of cars after purchase

Teaching product knowledge to customer before leaving Dealership.

Skilled in working with difficult customer (Knowledge in problem solving, coming up with solutions for challenging cases)

Working with Excel and all Word applications

Trained in Salesforce

Customer Service Specialty Representative

Minted, Oakland, CA July 2014 – June 2015

•Stand in Lead on floor

•Assisted other Customer Service Representatives with daily tasks and questions

•Prepared morning and afternoon reports

•Trained other Customer Service Representatives

•Answered phones and took live chats from customers

•Trained in Salesforce

•Made inbound and outbound calls within other Departments within minted

•Skilled in working with difficult customer (Knowledge in problem solving, coming up with solutions for challenging case)

•Working with Excel and all Word applications

Uverse Dispatcher

AT&T, Dallas, TX August 2007 March 2014

•Assigned technicians to daily work load

•Make sure technicians get dispatched out on the right jobs (Roll Call)

•Calling customers to reschedule uverse installations & repair

•Make tickets for repairs when customers are having trouble with service

•Interacting with different departments in the company on a daily basis

•Customer service skill building

•Training of other employees

•Communication with other departments within AT&T as a whole

Other Experience:

Quality Control/Assurance Inspector

Baxter Bioscience, Fremont, CA December 2005 - March 2006

Lab Assistant

Natural Formulas, INC., Hayward, CA August 2005 - October 2005

Preformed Wet Chemistry:

Lab Assistant

National Food Laboratory, Dublin, CA July 2004 - July 2005

Clerical Program Assistant

Berkeley Biotechnology Education, INC. February 2004 - June 2004

Lab Assistant

Joint Genome Institute, Walnut Creek, CA June 2003 - January 2004

Education:

Laney College, Oakland, CA August 2003 - June 2004

Biotech Academy

Berkeley High School, Berkeley, CA August 1999 - June 2003

Biotech Academy

Computer Academy

Contact this candidate