General Manager
Resume:
Sarah Hayes
*************@*****.***
571-***-**** North Bethesda. MD
SUMMARY
Enthusiastic, forward thinking, business conscious sales leader with over 10 year’s experience. Strong leadership skills in both sales and operations fields with a progressive track record dedicated to process and the core principles of the automotive industry. Tenacious about adapting to change by learning new technology and mastering new growth in the industry. Results driven and adept at building and retaining high-performing teams.
SKILLS
● Consistent Goal Attainment
● Sales Leadership/Training/Management
● Customer Service and Retention
● Automotive Sales and Service
● Maintaining Relationships with third party
vendors.
● Persuasive Negotiations
● Recruiting and Hiring/Development
● Market and Competitive Analysis
● Customer Relationships
● Acquiring Pre-Owned Vehicles
EXPERIENCE
General Manager/General Sales Manager
Lindsay Ford of Wheaton Wheaton, MD February 2014 — Present
● Since becoming Assistant General Manager in 2019 annual profit grew by $3.4 million
● team of 22 members to achieve targets including top five in the region in sales and top in the country in customer satisfaction by building enthusiasm, listening to feedback, and implementing solutions,
● Maintaining closing percentage of 15% of reach and funneling 80% of the traffic through our own website vs third party vendor sites.
● Consistently reducing expenses by over 18% while increasing profit margins to 500,000 net monthly by identifying unnecessary expenses.
● Creating presentations on the sales flow process and month end performance reports for all departments including market share and service reporting statistics.
● Leading the industry by maximizing profit and creating an environment that bolsters excellent viewpoint scores and reviews as well as employee testimonials.
● Assessing customer needs and requirements each month to effectively provide better experience adapting to a changing environment while remaining competitive product pricing on website and third party vendor sites.
● Establishing sales objectives by forecasting and developing annual sales quotas for the region.
● Maintaining sales volume, product distribution, and prices by coordinating a monthly budget for advertising using radio and digital avenues to maximize profits and increase store traffic.
● Leading sales specialist in conducting cold-calls and following inbound and outbound scripts.
● Strategizing long-term business needs while generating guest relations feedback for process improvements.
● Managing an inventory size of 800 vehicles in new and pre owned departments, minimizing lot damage, and ensuring company branding on all vehicles up to the highest standards. General Sales Manager
Bob Bell Ford Glen Burnie, MD January 2017 — August 2019
● Managed the new and pre-owned inventory. Priced, described, and selected marketing strategies including photos and display logos in our physical and virtual showrooms.
● Lead the team to achieve record high of $780-900k in variable gross income, company ranking in the top 10 for the entire year and 1st place in the region four out of twelve months in 2018.
● Recruited, hired and developed sales staff.
● Designed marketing strategy and themes for sales and service monthly to increase sales.
● Managed SRP topics and aligned them with manufacturing ads.
● Managed employees and conducted one-on-one meetings to motivate sales professionals.
● Facilitated and maintained vendor relationships for the dealership.
● Purchased pre owned inventory at Adessa, Manheim and OVE auctions, maintaining 76% cost to market and a 12 times a year turn for the year. Finance Manager
Lustine Woodbridge, VA February 2012 - January 2014
● Identified interest rates and loan terms by reviewing and analyzing client credit.
● Teamed with sales managers and sales consultants to create a positive atmosphere, resulting in maximum profitability and customer satisfaction.
● Worked with regulatory representatives to complete accurate filings and maintain compliance.
● Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
● Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws. EDUCATION AND TRAINING
Bachelor of Arts at Marymount University in Arlington VA awarded in January 2004 Sarah Hayes
*************@*****.***
Professional References
1. Michael Lindsay
Mr. Lindsay’s company is responsible for the tremendous growth I have achieved as an automotive professional. He has been one of the best employers I have ever worked for. 2. Bob Hager
Mr. Hager has been a wonderful source for guidance on what works regarding asset management and leadership. He has taught unforgettable lessons about the industry and what makes a dealership profitable.
3. Amir Jivadi
Director of Wholesale Acquisitions Adessa, Manheim, Backlot and ACV and several Auto Groups.
Amir has worked with me closely and been a source of knowledge regarding acquiring purchase cars, creating a niche inventory and has always supported my passion to stay current in this fascinating pre owned market.
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