Multi-Certified IT Help Desk Technician

Hardworking and dedicated employee determined to continue to build skills and educate myself. An asset able to think outside the box to solve problems and work well under pressure. Holding an extensive background in the customers service field, showing good analytical thinking and creative problem solving. Aspiring IT Professional with a diverse background in pursuit of multiple CompTIA, Linux and Microsoft certifications. Skills including but not limited to computer networking, analytical thinking and creative problem solving.

Key Skills

Technical Troubleshooting

Software Installs

Phone & Online Support

Hardware Configurations

LAN Connectivity

Client/Server Models

Team Collaboration

Complaint Handling

Problem Diagnosis

Customer Service

User Training/Support

Effective Communication

Education History

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP,

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

Education History

Information Technology Security Administrator My Computer Career June 2021

Pathways Certificate My Computer Career June 2021

Professional Profile

Cashier Milio’s Sandwiches August 2019 – January 2020

Server Taco Johns June 2018 – June 2019

Cashier Burger King May 2017 – March 2018

Engaged with customers in a friendly manner.

Processed refunds and exchanges, resolving complaints.

Operated scanners, scales, cash registers, and other electronics.

Knowledgeable of the menu, with the ability to make suggestions.

Balanced the cash register and generating reports for credit and debit sales.

Accepted payments, ensuring all prices are accurate and proving a receipt to every customer.

Made food and drink orders from customers accurately and with a positive attitude.

Ensured tables are enjoying their meals and take action to correct any problems.