PATRICK ILUNGA

207-***-**** adosh8@r.postjobfree.com Raleigh, NC

EDUCATION

Bachelor’s Degree in Network August 2018

ESMICOM INSTITUTE, Kinshasa, DRC

CERTIFICATION

CCNA 13628918

TECHNICAL SKILLS

Strong working knowledge of Linux and Windows operating systems

Strong Knowledge of Network and Cisco Device (Router, AP, and Switch)

Experience using Network tool such as (cmd, Wireshark) and different protocols.

Ability to work effectively under highly stressful circumstances.

Professional written and verbal communication skills in English, with the ability to clearly present information to engineers and executive management.

Strong working knowledge of Tech Support

Implement basic and Routing protocols

Knowledge on SCCM and MacOs

Good Team player and Respect Policy

Excellent troubleshooting skills and an ability to systematically approach complex hardware and software problems involving multiple technologies.

Highly developed organization skills and an ability to multitask in a fast-paced environment with competing priorities.

Working knowledge of the diagnosis, repair, and debugging of software & computer systems.

Excellent verbal and speaking skills.

Preparing CCNP Encor Exam

WORK EXPERIENCE

Barrister Assigned to AMAZON, Morton Groove(IL) 8 June 2021 to 23 July 2021

Contractor

This position required that I responded to complete deployment of New AMAZON warehouse in Chicago

Connecting IOT detector and test with Amazon DevOps Team

Work internally with project team complete installation new warehouse

Install new IP Camera for monitoring team.

Ensured Respect process AMAZON from each level.

Fieldnaion, Refresh Network Device Marriott Hotel Normal (IL) 15 Sept 2021 to 20 Sept 2021

This position field Engineer refresh Router, Switch, Access Point on Marriot Hotel

Replace router 860 by router 1100 ISR series

Add access point netdata

WORK EXPERIENCE

TIGO Telecom(TechM), Kinshasa, DRC June 2012-October 2016 Tier 1&2 APPLICATION

This position required that I responded to first level of incident and resolve issues in respect time of SLA.

Established and developed procedures for proper utilization of ITIL

Developed strategies and direction for backup.

Implemented and maintained internal monitoring strategies.

Ensured maximum system uptime by performing routine/preventive maintenance tasks.

Developed and implemented change management strategies on remedy.

Ensured system and applications are compliant of ITIL process.

Daily check of Server Windows/Linux and Monitor performance.

Daily check performance of Database.

Participated in weekly meeting with Seniors IT department for business continuity management.

Documented and performed all changes to fulfill network change. Orange Telecom, Kinshasa, DRC November 2016 – January 2021 Tier 1&2 Support Contact Center

This position required to analyzing incident, applying change, and providing information and solutions for the root cause analysis.

Defined process monitoring and Alarm resources to avoid any incident.

Worked closely with Tier 3 remote vendor to maintain standards and improve integration.

Worked independently with minimal guidance on day-to-day tasks.

Worked closely with the IT team to implement and support new technologies.

Provided high quality Tier 1&2 support service focusing on Microsoft and Linux network services.

Managed test beds and deployments from start to finish including Patch varieties OS installation, firmware upgrades.

Resolved Applications startup problems, Path problems, Name conflicts.

Checked error logs and analyzed those codes.

Monitoring and Support Genesys tools as(Gax,UCS,GIR)

Implement work flow for new service for custom care PROFESSIONAL DEVELOPMENT

Complete Technical training Red Hat System Administrator V8(RHCSA).

Complete Technical training Vmware Vsphere 6.5 Fast Track REFERENCE

Jean Claude bope 207-***-**** adosh8@r.postjobfree.com CO-Founder Seth&JCITTechLab Seth Ntumba sntumba 309-***-**** for Sys Engineer Verizon adosh8@r.postjobfree.com Celestin Mbuyamba 347-***-**** adosh8@r.postjobfree.com Full stack Software Engineer for Ford.

Toto Mbayo 678-***-**** former Roaming Engineer

Linkedin

https://www.linkedin.com/in/patrick-ilunga/

Patrick Ilunga

CCNA/Certified

Sept 23, 2021

Network Engineer

Entreprise

Dear Hiring Manager,

I am writing to express my interest in position within your organization. My experience aligns well with the qualifications you are seeking, such as strong analytical and troubleshooting skills, experience with LAN, WAN and Wireless and Network security. My comprehensive understanding of enterprise level network architectures and hardware. I am certain I would make a valuable addition to your organization as a skilled Network. With more than eight (8) years of experience in the field, I am adept in network hardware selection, installation, Designing, Architecture and maintenance. Moreover, I excel at troubleshooting and resolving network issues, updating network infrastructure with latest hardware and security updates, analyzing specific hardware and entire network systems, and collaborating with vendors to resolve problems and update equipment.

In addition to my experience and personal qualities, I have a solid educational foundation and a passion for networking, systems, and security.

I am extremely enthusiastic about your organization, and I would love to be part of your organization to share my skills and expand my knowledge on the Network Engineer. Please review my attached resume for additional details and career achievements. I believe you will find my attention to detail and ability to multitask and critical in this position. If you have any questions, please feel free to give me a call at 207-***-****. Thank you for your consideration and I hope to hear from you soon.

Sincerely,

Patrick Ilunga

Network Engineer/Certified CCNA

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