Ronda Anderson adosh0@r.postjobfree.com

509-***-**** *** Bunge Rd. Elk, WA

Summary

Dedicated Pharmacy Technician with 20+ years’ experience in long term skilled and assisted living

experience, well versed in handling customer service issues and concerns. A team player with the ability

to self-manage appropriately while carrying out necessary tasks with efficiency. Strives to further my

education to provide the best service to the team I work with and those that I serve.

Education

Pharmacy Technician Spokane Community College • Spokane, Washington 07/1999

Experience

Pharmacy Technician Omnicare, a CVS Health Company 7/2001-8/2020

Account Manager 5/2018-8/2020

Renew and/or update contracts with current facility administration

Continuously train nursing staff on use of software available for use

Manage 30+ long term nursing facilities throughout Montana

Schedule multiple appointments each week including WebEx, phone, emails. Prior to Covid, 15 in-person facility visits were a requirement

Provide support to clients on current products and technical issues

Provide exceptional customer service to all incoming clients

Diffuse intense customer situations to maintain high-level of satisfaction

Take an active role in a multitude of daily/weekly departmental meetings

Document and quickly resolve all customer satisfaction issues

Omnicell Automation Technician 3/2015-5/2018

Install and maintain new Omnicell medication dispensing machines as per long term nursing home facility contract agreements

Manage usage and replacement of medication used

Process various reports and bill patient accounts according to usage

Train nursing staff and administration on use of Omnicell

Evaluate multiple reports to ensure adequate medication availability within Omnicell

Implement guidelines for proper NDC bar code billing procedure

Provide support and assistance to staff 24 hours a day/365 day each year

Ronda Anderson adosh0@r.postjobfree.com

509-***-**** 381 Bunge Rd. Elk, WA

Experience

Pharmacy Technician Omnicare, a CVS Health Company 7/2001-8/2020 continued

Data Entry Pharmacy Technician Lead 1/2010-3/2015

Assist the front-end manager in all administration duties

Manage patient database

Anticipate and resolve issues through the training process

Data Entry Pharmacy Technician 1/2008-1/2010

Update patient database as needed

Prepare and fill prescriptions

Apply knowledge of drugs, their usage, and their effect

Correctly calculate dosages according to physician notes

Demonstrate knowledge of medical terminology

Billing Specialist 3/2007-1/2008

Work directly with insurance companies on proper copays and claim handling

Demonstrate knowledge of insurance providers and process payments

Triage Technician 7/2001-3/2007

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