El Cajon Customer Service

CINDY ROCCO

**** *'Connell Rd, El Cajon, California 92021 C: 619-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Qualified Customer Service / Sales Representative with 10+ years in fast-paced customer service and call center environments. Personable and professional under pressure. SKILLS

Exceptional communication skills Strong client relations MS Windows proficient Payment processing

WORK HISTORY

Senior Sales Representative, 02/2014 to 05/13/2020 PULLTARPS MANUFACTURING – El Cajon, CA

Answer inbound calls and contact new and existing customers to discuss their product needs, and to explain how these needs could be met by specific products and services. Quote prices, credit terms, or other bid specifications. Emphasize product features based on analyses of customer needs and on technical knowledge of product capabilities and limitations.

Prepare sales contracts for orders obtained, and submit orders for processing. Select the correct products and assist customers in making product selections based on customers product needs and specifications along with applicable regulations. Demonstrate and explain the operation and use of products. Provide customers with ongoing technical support. Inform customers of estimated delivery schedules, track delivery and advise customers of delivery status, review service contracts, warranties, or other information pertaining to purchased products. Customer Service Representative, 08/2008 to 10/2011 GREATCALL INC – Carlsbad, CA

Confer with customers by telephone or in person to provide information about products and services, Enter orders, cancel accounts, and obtain details of complaints. Determine charges for services requested, collect deposits and payments. Resolve customer service and billing complaints by performing activities such as exchanging merchandise, complete refunds and adjusting customer bills. Processed customer emails regarding any issues customer is experiencing.

Customer Service Supervisor, 09/1989 to 12/1997

PACTEL PAGING – San Diego, CA

Confer with customers by telephone or in person to provide information about products and services. Process orders, cancel accounts, and obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints as well as actions taken. Review charges for services requested, collect deposits and payments. and arrange for future billing. Resolve customer service issues and or billing complaints by performing activities such as exchanging merchandise, complete refunds and adjust customer billing with credit to accounts. Review daily call center data reports and make any adjustments needed to scheduling of personal to increase productivity for a higher level of customer satisfaction. Responsible for all Customer Service Representative annual reviews and any disciplinary actions required.

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