Faith Sandiford-Bey

CUSTOMER SERVICE SPECIALIST

***** ******* ******* *****, *****, FL. 33624.

ados6f@r.postjobfree.com

813-***-****

To obtain employment with the company so I can use my assets to be able to bring revenue into the company that will profit the company and myself. Authorized to work in the US for any employer.

WORK EXPERIENCE:

SCHEDULING COORDINATOR

EPISOURCE – TAMPA, FLORIDA JULY 2019 TO PRESENT

I am taking inbound calls from the members from different campaigns that we may be calling on to answer their questions and to schedule them for their annual wellness assessment program appointment. It can either be an in home visit or a tele health visit. I am inputting their information into our data base that we use. I am also taking calls from our nurses that are doing the visits. We are there to help them with their availability and their times that they may need to change their schedules. Also taking calls from the NP’s as well to help them if someone is not on the tele health visit yet or if it is an in home visit calling the member to answer the door.

BUSINESS DEVELOPMENT CONSULTANT

ALORICA. – TAMPA, FLORIDA. SEPTEMBER 2018 TO DECEMBER 2018

I am calling for American Express Business Credit Cards to companies all across the United States. Calling to talk with the owner of the business and seeing if they want to apply for another credit card to compliment what they already have. Going through the application and obtaining all pertinent information.

SECURITY OFFICER

ALLIED UNIVERSAL - TAMPA, FLORIDA. DECEMBER 2017 – JUNE 2018

I was posting at the UPS location in Tampa. I was responsible for screening employees coming and going from work, I was responsible for all incoming tractor trailers coming in with deliveries. Maintained property of the plant. Did reporting per company policy.

CALL CENTER SUPERVISOR

PREMIER PARKING USA INC. - TAMPA, FLORIDA. MAY 2011- MAY 2012

I was responsible for hiring, firing, training and maintaining all of the CSR' s. Reported directly to the owners. Maintained daily, weekly, and monthly reports. Maintained the moral of the call center so we could maintain the goals that we needed to achieve.

CSG-NCE REPRESENTATIVE

CCS MEDICAL INC. – TAMPA, FLORIDA. NOVEMBER 2008 – FEBRUARY 2010

I would be making outbound calls and would be receiving inbound calls from people all over the country who were trying to get their medical supplies mailed to them through our program and their insurance companies. I would enter important data information in the company's data base to have their insurance verified and then call them back to go over the results and get them signed in the program.

CREDIT COUNSELOR

GENESIS FINANCIAL MGMT. INC. – TAMPA, FLORIDA DECEMBER 2007- MAY 2008

I was taking inbound calls from people all over the country who were looking to get help with their credit card debt. I would use the company's data base to retrieve pertinent information to get them started in our debt management program. After inputting the information, I would send that to the people who would work with the creditor's to come up with a monthly payment plan which would get them out of debt within a 3-5 year period.

BUSINESS DEVELOPMENT ASSOCIATE

PRC INC. – TAMPA, FLORIDA. FEBRUARY 2007 – DECEMBER 2007

I would make outbound calls to major corporations all over the country speaking to the CEO's, CFO's and Controllers of those companies speaking to them regarding our corporate card program through American Express. I would research what system they are currently using for their business expenses. I would set up an appointment for that company to meet or speak with one of our account representatives to get them on our card program.

CALL CENTER COORDINATOR

INTER-MEDIA MARKETING INC. – LANCASTER, PA. FEBRUARY 1990 – JUNE 1998

I was the Call Center Coordinator with around 50-100 reporting to me. We were cold calling out of the phone book to Bell Atlantic and Bell South customers encouraging them to upgrade to Caller ID and Call Waiting. I was responsible for the team's morale and production on a daily basis.

EDUCATION

HIGH SCHOOL DIPLOMA

LAMPETER-STRASBURG HIGH SCHOOL, LAMPETER, PA. 1985

REFERENCES AVAILABLE UPON REQUEST

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