Manager

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Tammy Fleer Omaha, NE ***** 402-***-****

**********@*****.*** linkedin.com/in/tammy-fleer-271881133 Business Administration Professional

Individual with multiple years of experience ensuring companies' needs are met. Business result oriented MBA-level professional with years of experience managing various aspects of information systems. Experienced exceptional problem solver and decision maker with diverse strong leadership capabilities. Enthusiastic communicator that sees the big picture and understands goals. Knowledgeable about multiple business administration topics, such as accounting, finance, and process improvements. Able to develop key relationships in order to add value to companies. Possess strong analytical and communication skills. Passionate about ensuring satisfactory customer outcomes. Areas of Expertise

Information Technology Troubleshooting Business Development

Cyber Security Documentation Finance & Accounting

Business Administration Process Improvements Forecasting

Problem Resolution Personnel Management Training Professional Experience

Union Pacific Railroad, Omaha, NE

Lead Analyst, 2019 – Present

Monitoring staff ensuring that all areas of support are being covered

Work with last minute staffing needs

Point person for direction of handling of issues across all areas of support

Backup support for executives

Lead of Knowledge Management, KM, making sure that standards are in place and maintain low backlog

Engage different subject matter experts for review of KM and use delegation and time management

Communication with succinct formats to confusion and sharing information to team effectively in meetings

Work with multiple third level support groups to identify root causes and fixes for issues that the department encounters with no previous solution

Union Pacific Railroad, Omaha, NE

Online Systems Services Specialist and LAN Administrator, 2000 – 2019

Troubleshoot multiple issues with computer, printers, web, virtual machines, virtual private networks (VPN), network, security and software

Assisted with interviewing for positions in the department

Assisted with cross-training staff, improving department efficiency and professionalism.

Streamlined customer support by creating documentation to increase product knowledge, enabling better service to customers reducing length of time on support calls.

Lead for moving documentation from database to Knowledge Management ( KM) Tammy Fleer Page 2

Education

Master of Business Administration concentration in Cyber Security, August 2017 Bellevue University, Bellevue, NE

Bachelor of Science in Information Systems Management, November 2007 Bellevue University, Bellevue, NE

Deans scholar

Bachelor of Science in Information Systems Management, 1989-2000 Southern Illinois University at Edwardsville, IL

System Operations Diploma, May 1989

Sanford Brown Business College at Granite City, IL

Dean’s list

Professional of the Month Award

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