Front Desk Case Manager

Susan Hamideh

**** *** *****, ********, ***** ***50

972-***-**** **********@*****.***

Summary Statement

. Worked on successful coping strategy skills for clients with drug and alcohol issues, within a culturally diverse population.

. Was successful in maintaining a great team working relationship with supervisor’s and coworkers.

. The retention rates were very low.

Work Experience

LCDC-I 2015-2020

Gateway Foundation-Dallas, Texas

.Always established a great working alliance with client’s at the facility.

. Was a case manager for 25 clients a week

. Provided individual and group counseling, and worked on discharge plans and all documentations.

. Used Cognitive behavioral therapy (CBT), in which this kind of therapy is used to restructure negative thoughts, which leads to negative feelings, which results into unwanted negative behavior. Restructuring from negative to more workable positive thoughts.

QMHP 2011-2015

Homeward Bound Inc. – Dallas, Texas

. Was a counselor in the crisis unit for people with dual diagnosis, for addictions and mental health issues, did assessments?

. Worked with a culturally diverse population, worked on creating great strategic individualized plans to fit each client’s special needs for recovery.

. Always researched new coping skills for group and individual counseling sessions, which made a great big difference to the client’s needs.

Assistant store manager 2002-2011

Little Taste of Texas- Dallas, Texas

. Did employees schedules on a weekly basis, did purchasing for store, did all paperwork on a daily basis.

. In the first two years assigned as assistant manager in a retail store brought up sales with great advertisement up to 75%, from the last 7 years. Implemented new sales techniques to enhance employee’s productivity.

Front Desk Agent 1994-2002

Holiday Inn- Garland, Texas

. Always made guests at the hotel on my shift welcome and at home, by greeting them with a smile and a friendly attitude.

. Always had guests of the hotel in mind, by providing them excellent phone and timely room service when needed, I was named employee of the month for 11 consecutive months.

Education

BS, Psychology 2015

University of Phoenix- Dallas, Texas

MS, Clinical mental health counseling Expected 2022

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