Operations Officer First National

Sandra Adisenu

********@*****.***

PROFESSIONAL SUMMARY

An experienced Financial Operations professional with over 6 years of progressive experience in banking operations and customer service.A proven track record in linking corporate vision in the delivery of the required results through teamwork and stakeholder management with the effective use of other resources.Highly qualified and well - established administrative and customer service areas that are challeging.With a demonstrated ability of team work and leadership, I have the capacity to work with any group of committed and motivated personnel in any organisation to attain the goals and objectives of that organisation

WORK EXPERIENCE

Financial Operations Officer Jul 2015 - Present

First National Bank Ghana Ltd

•Management of office accounts and General ledger accounts reconciliation

•Processing and reconciliation of all payment transactions including E-zwich, GH-Link and Ghana Instant Payment settlements and chargeback to ensure all business applications are closed within appropriate timelines including account to wallet transactions.

•Monitoring and balancing general ledger accounts used for VISA, Master card and Union pay settlements

•Management of Automated teller machines and Automated Deposit terminals and the resolution of differences

•Resolution of ATM disputes and complaints.

•Provision of an efficient administration service through careful and timeous planning and reporting.

Account Support Officer Sep 2013 - Jun 2015

Stanbic Bank Ghana Ltd • Accra

•Ensured all compliance procedures and controls are followed to minimize the risk of loss through the opening of fraudulent and undesirable accounts.

•Activation of all new accounts in branch (personal/business/investments).

•Ensured that all customer requests are processed and referred queries to the appropriate department for resolution including transfers, investment and digital channels

•Conducting needs analysis to identify customer needs effectively when opening new accounts or giving product advice.

•Cross-Selling the bank’s product reactively and passed on sales leads to the applicable areas.

•Provided advisory services to prospective clients.

•Processing of back office transactions (Cheques/investments).

•Attending to all customer queries and requests.

EDUCATION

Certificate in Trade Finance products and service Apr 2019 - Apr 2019

National Banking College • Accra

Bachelor of Business Administration (HRM) Oct 2008 - Jun 2012

Central University College • Accra

SKILLS

•Effective analytical and communication skills for providing clear analysis and in resolving issues and challenges

•Results oriented while maintaining a professional attitude with team members and clients

•Excellent administration skills in both written, verbal and reporting.

•Very Innovative in finding effective and efficient ways in work delivery

•Strong problem-solving skills and expert in multi-tasking

VOLUNTEER WORK

Fund Raiser Dec 2017 - Dec 2018

Field of souls • Accra

•Raising funds for Orphanages in Ghana

•Providing learning supplies and distribution to orphanages

Teaching Assistant Jun 2009 - Aug 2009

Tema Community School • Accra

•. Working with less priviledged kids

•Assisting kids with learning disabilities

AWARDS AND HONOURS

Best Service Person (Remarkable service Award) 2014

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