COLLEEN MACK

*** ***** ******* ***, *** Deer County, Alberta, T4S 2C3 P: 587-***-****

Employment Objective: Highly organized, flexible, and focused individual with a diverse work history currently seeking an opportunity to apply my skills and abilities into a Customer Service-related position for a reputable local company. Available to start immediately.

HIGHLIGHTS OF SKILLS AND ABILITIES

Communication & Interpersonal Abilities

• Proven ability to utilize well developed communication skills to respond to and resolve customer concerns and issues in a polite and professional manner that maintains the integrity of the customer / company relationship

• Strong customer service skills: able to effectively work with diverse individuals in order to provide prompt and courteous service to all customers ensuring a positive customer experience that results in repeat business

• Demonstrated ability to multi-task effectively in order to complete tasks within high-pressure, fast-paced work environments

• Effective team player who contributes to the overall morale and efficiency of the work site while also being a productive independent worker

Other Demonstrated Competencies

• Quick learner with the ability to observe and then implement demonstrated skills without requiring further instructions, comfortable being cross trained in various departments

• Stock a variety of products in a neat and organized fashion ensuring that all supplies are clearly visible and accessible to the customer

• Experienced in use of planograms ensuring store layout is completed as per Branding specifications while monitoring stock levels and product supplies are adequate at all times

• Maintain a clean and sanitary workplace at all times resulting in overall increased efficiency

• Motivated, goal-oriented professional who thrives on the challenge of working effectively within high-pressure, fast-paced retail environments

• Honest, trustworthy, and reliable professional; willing and able to submit a Vulnerable Sector Screening and Criminal Records Check or other required security documentation RELATED EMPLOYMENT HISTORY

Food Service Worker – Opa! Of Greece, Red Deer County, Alberta 1 Year Sales Associate (Temporary) – Hudson Bay, Red Deer, Alberta 1 Year Stockperson (seasonal) – Red Deer College Book Store, Red Deer, Alberta 1 Year Sales Associate – JYSK, Red Deer, Alberta 2 Year

Order Picker – Peavy Industries, Red Deer, Alberta 1 Year Labourer/Customer Service – Cosmos Bottle Depot, Red Deer, Alberta 2 Years VOLUNTEER COMMUNITY SERVICE

ESL Tutor 2016 – 2018

Retail Worker – Share Secondhand Store, Nelson, British Columbia 2012 – 2014 REFERENCES AVAILABLE AT INTERVIEW