Guest Service Associate Housekeeping

OBJECTIVE –

CURRICULUM VITAE

SUDESHNA GHATAK

*****************@*****.***

Contact no. +91-707*******

To obtain challenging positions in a high quality engineering environment where my resourceful experience and academic skills will add value to organizational operations and help me to take the next level in the hospitality industry.

EDUCATIONAL QUALIFICATIONS –

01 Year Diploma in Hotel Management from SIMS School of hotel Management Kolkata Course School /University Year

B.A.

(English Hons.)

Galasi Mahavidyalaya kolkata 2018

Sen secondary (12

th

) Glasi sarda vidaylaya Kolkata 2014

Secondary (10

th

) Glasi sarda vidaylaya Kolkata 2012

SYNOPSIS

Experience of Housekeeping Services Knowledge of Resort and Business Hotels. Strongly developed Communication & people management skills High level of understanding of hotel operations, and experience in introducing new process, Software’s-Marriott GXP, Opera

PROFESSIONAL EXPOSURES: -

The Leela Palaces, Hotels & Resorts

The Leela Palace Udaipur as a Guest Service Associate (Housekeeping) (August 2021 to Till Date) The Leela Palace Udaipur with its breathtaking view of the Aravalli Mountains stands majestically on the banks of Lake Pichola. Evoking the grandeur and opulence of a bygone era, all 72 Rooms and 8 Suites overlook the tranquil waters of the lake. Heritage and Lake View Rooms are finely appointed with artifacts and furnishings representing the handicrafts of Rajasthan.

JOB RESPONSIBILITIES:-

Handled all guest complaint with satisfaction manner. Managed all Guest Supplies and replenishes as required Provided optimal level of customer service for industry Administered cleaning of floors, area carpet & mattresses Coordinated with Departmental leaders and ensured clean hotel areas and hallways Analyzed every rooms individually to ensure efficient cleanliness as per requirement Provided good response on all hotel guest request and queries Managing’s Housekeeping carts and storage rooms

Report major issue to HK supervisor /managers immediately Coordinating with engineering when anything required at room making time Clean break room, guest laundry vending and other areas Cross trained as laundry attendant to provide assistance when required Marriott International

Le Meridien Jaipur Resort & Spa as Guest Service Associate (Housekeeping) (June 2019 to July2021) Resort having 126 Rooms including building and separate villa & presidential villa suite, surrounding 20 acers land area hotel including 3 food & beverage outlets health club recreation area convention Centre & wedding destination of Jaipur market.

JOB RESPONSIBILITIES:-

Handled all guest complaint with satisfaction manner. Managed all Guest Supplies and replenishes as required Provided optimal level of customer service for industry Administered cleaning of floors, area carpet & mattresses Coordinated with Departmental leaders and ensured clean hotel areas and hallways Analyzed every rooms individually to ensure efficient cleanliness as per requirement Provided good response on all hotel guest request and queries Managing’s Housekeeping carts and storage rooms

Report major issue to HK supervisor /managers immediately Coordinating with engineering when anything required at room making time Clean break room, guest laundry vending and other areas Cross trained as laundry attendant to provide assistance when required Housekeeping skills of deep cleaning, dusting vacuuming & mopping. Attending all departmental briefing at day start or day end took the follow-ups from previous & write to logs in day end for next shift.

Skills of handling operation in busy check in and check out periods Extensive knowledge of cleaning materials appropriate uses potential of hazardous materials and safe applications.

Knowledge of all types’ chemicals and uses.

TRAINING & INTERNSHIP

Radisson Hotel kandla Gujarat as a Trainee since September 2018-March 2019 Trained in Housekeeping

Trained In front office

Trained In F & B Services

EXTRA ACTIVITIES

Diploma and teachers training In Bharatanatyam Dance. HOBBIES-

Dancing

Travelling

PERSONAL DETAILS-

Date OF Birth : 29th may 1997

Linguistic Abilities- : English, Hindi

Address : Galsi, Dist.,-Purba,Bardhman (WB)-713406

Contact this candidate