Teller/Branch Manager/Branch Coordinator
Resume:
PROFILE
• Experienced manager with a strong emphasis on teamwork.
• Dedicated professional willing to do “whatever it takes” to get the job done.
• Quick learner with experience in banking and finance, office administration, and retail operations.
• Strong analytical skills with impeccable attention to detail.
• Exceptional customer service skills.
EXPERIENCE
Patient Care Coordinator, Lovell Family Dentistry, Portsmouth, VA 2019-2020
• Check patients in and keep posted on any provider delays
• Update patient information each visit (contact info, insurance changes, medical history)
• Check patients out with estimated copays for visits
• Review extensive treatment plans with patients and associated estimated fees.
• Process patient payments.
• Schedule patients for treatment in specialty offices, scan referrals, transfer needed supporting documentation needed.
• Answer incoming phones and follow up on voicemails.
• Verify and acquire proof of patient insurance plans.
• General office administrative duties.
Hygiene Scheduler, Konikoff Dentistry, Suffolk, VA 2016-2019
• Schedule new and existing patients for hygiene appointments.
• Provide exceptional customer service to new and existing patients in an effort to improve patient/doctor relationships and increase hygiene bottom line.
• Run re-care reports and contact patients who are due or overdue for treatment.
• Research patients insurance plans and determine eligibility for service.
• Answer multi-line phone system.
• General office administrative duties.
Branch Coordinator, Northern Star Credit Union, Portsmouth, VA 2002-2015
• Responsible for all aspects of the day-to-day operations of all credit union branches and branch personnel.
• Oversee and schedule branch managers, tellers, and member service personnel.
• Create strategic plans and schedule meetings in an effort to increase member base and loan volume.
• Process member loan applications and make recommendations for approval or denial.
• Perform cash audits on all branch personnel and branch equipment, i.e. ATM machines, vaults, and cash dispensing machines,
• Create performance reviews for all branch staff and branch managers. Recommend salary increases and provide suggestions and additional training where improvement is needed.
• Establish member share, share draft, share certificates, IRA’s and other types of accounts, set up new account files, and provide members with all necessary information for membership.
• Reconcile and balance all cash and financial instruments for all branches on a daily, weekly, and monthly basis.
• Perform routine member account transactions.
Scanning Coordinator, Phar Mor Inc, Chesapeake, VA 1989-2002
• Maintain the overall price integrity of entire store inventory.
• Ensure accuracy of pricing data as it relates to “point of sale” pricing systems.
• Resolve customer issues regarding price changes and pricing discrepancies. Beverly Coleman
33 Pollux Circle East, Portsmouth, Virginia 23701
Tel: 757-***-**** *******@*****.****.***
• Resets, plan-o-grams, and category audits
• Create and print pricing labels, shelf tags, and merchandise display signage.
• Daily processing of damaged and outdated merchandise, merchandise returns, and discontinued or recalled merchandise.
• Assist receiving department with pricing issues and fill in when necessary.
• Reconcile monthly general ledger reports to ensure proper credit and correct billing statements.
• Provide management with weekly cost of sales reports. EDUCATION
Tidewater Community College
Associates Degree in Business Administration
*Additional course study in Accounting.
SKILLS
• Strong Leader
• Team player
• Detail oriented
• Customer service driven
• Quick learner
• Data analysis
• Microsoft Office-Word, Excel, Outlook, Powerpoint
• General office equipment
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References
Nicole Kennedy- Treatment Coordinator, Konikoff Dentistry, 5849 Harbour View Blvd., Suffolk, VA 23435
work 757-***-****, cell 757-***-****
Andrea McDuffie- Finance Coordinator, Konikoff Dentistry, 5849 Harbour View Blvd., Suffolk, VA 23435
work 757-***-**** cell 757-***-****
Anissa Ford- Branch Manager, Northern Star Credit Union, 5100 George Washington Hwy., Portsmouth, VA 23702
work 757-***-****, cell 757-***-****
Nicole Brown- Branch Manager, Northern Star Credit Union, 5100 George Washington Hwy., Portsmouth, VA 23702
work 757-***-****
Travis Kottow- Collections Officer, Northern Star Credit Union, 5100 George Washington Hwy., Portsmouth, VA 23702
work 757-***-**** cell 757-***-****
Charlene Yacklon- Compliance Officer, Northern Star Credit Union, 5100 George Washington Hwy., Portsmouth, VA 23702
work 757-***-****
Charlotte Charmichael- Personal/Friend, Calverton Court, Chesapeake, VA 23321 cell 757-***-****
Larry Smiley- Owner, Personal/Friend, Smiley’s Heating and Cooling, 4825 Portsmouth Blvd., Portsmouth, VA 23701
Cindy Thomas- Personal/Friend, 834 Stanley Road, Portsmouth, VA 23701 cell-757-***-****
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