Data Entry
Resume:
SO'ONALA'U PAMELA MAXXINES POLEKI
PFLUGERVILLE TEXAS 78660
ador56@r.postjobfree.com
Highly talented and accomplished customer services professional with extensive skills and experienced in warehouse worker field. Customer satisfaction oriented. Long-term goal production. EXPERIENCE
MARCH 2021- CURRENT
FAMILYID CUSTOMER SUPPORT AGENT, ARBITER SPORTS (FAMILYID)- SALT LAKE CITY, UT (WORK FROM HOME)
● Responsible for responding to incoming calls from members such as organizations and families especially answering questions and inquiries.
● Build the value with our members on educating them on features and benefit on their service level, and procedures.
● Review members' accounts provide a better understanding of the organization and families on any technical issues they have.
● Provide 100 percent compliance and quality assurance to our members.
● Be an advocate to our members on how to resolve any technical issues they are facing with submitting their registration.
● Try to identify the problem and come up with the solution on how to provide technical support to families and organizations.
● Go over with the account for the organization on how to set up their program, report and help to make sure organizations understand how the software can be useful for.their families to register on their program.
● Answer any open email ticket in a timely manner to organization and families.
● Submit any ticket for any bug that causes the issue that impacts a lot of families or the entire organization. OCTOBER 2020- MARCH 2021
INBOUND CREDITOR ADVISOR, CREDIT REPAIR.COM- SALT LAKE CITY, UT
● Responsible for responding to incoming calls from members and answering questions and inquiries.
● Build the value with our members on educating them on features and benefit on their service level, and procedures.
● Review members' accounts provide a better understanding of our members credit and financial situation.
● Provide 100 percent compliance and quality assurance to our members.
● Be an advocate to our members in advising our members on our to have a better credit and understand their specific circumstances.
● Try to identify patterns or trends in our members credit history.
● Go over with the billing information to our members and confirm that the members understand how the account will function moving forward. MARCH 2020- NOVEMBER 2020
BILLING/DISPATCHER, E3 TRUCKING LLC- SALT LAKE CITY, UT
● Keep records of invoices and support documents.
● Answer email or telephone inquiries regarding rates, routing and procedures.
● Type billing documents, shipping labels and creating invoices for trucking.
● Resolve discrepancies in accounting records and shipping/receiving records,
● Verify accuracy of billing data and revise any errors.
● Communicate to customers, brokers on estimated time of arrival for the drivers.
● Schedule or dispatch drivers to appropriate locations for pick up and delivery according to customer requests, specifications, or needs, using telephones.
JULY 2018- JULY 2020
ASSEMBLER, EDWARDS LIFESCIENCES- DRAPER, UT
● Use higher tools and equipment to complete assembly of medical devices precisely and in a timely fashion at each multiple workstations,
- Continuously expands proficiency in number of operations, with exposure to multiple production lines - following work order instructions and drawings, using computers to navigate drawings, and entering parts status data. Inventory reconciliation at start of day and when transitioning to the next work order.
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● Review, follow and perform job functions in compliance with established work instructions and adherence with SOPs, including recording traceable information on device history records and may enter data into manufacturing data systems.
● May perform line clearance, i.e., cleaning and sanitizing workstations at the start of the shift and when transitioning to next work orders. Ensure all required components and tools are ready for the build.
● Self-assessment of work, which may include visual inspection under magnification, and sequential review of colleagues work, providing constructive team feedback, including escalating work issues and changes in equipment performance to supervisor for assessment and correction.
APR 2018 – JUNE 2019
BILLING/DISPATCHER, VECTOR TRUCKING- SALT LAKE CITY, UT
● Keep records of invoices and support documents.
● Answer email or telephone inquiries regarding rates, routing and procedures.
● Type billing documents, shipping labels and creating invoices for trucking.
● Resolve discrepancies in accounting records and shipping/receiving records,
● Verify accuracy of billing data and revise any errors.
● Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
● Schedule or dispatch drivers to appropriate locations for pick up and delivery according to customer requests, specifications, or needs, using telephones.
● Receive or prepare work orders.
● Communicate to customers, brokers on estimate time arrival for the drivers. JUN 2015 – APR 2018
SHIPPING/RECEIVING/QC SUPERVISOR, TOTER
● Prepare documents, such as work orders, bills of lading, shipping orders to route materials.
● Record shipments data, such as weight, charges, space availability damages, or discrepancies for reporting of recordkeeping purposes.
● Determine shipping method for materials, using knowledge of shipping procedures, routes and rates.
● Analyze quality control test results and provide feedback and interpretation to production management or staff.
● Direct product testing activities throughout production cycles.
● Monitor performance of quality control systems to ensure effectiveness and efficiency.
● Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.
● Create SOPs for Quality Control area, production, inventory, shipping and receiving for training on new employees and refresh training for employees.
APR 2010– OCTOBER 2015
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DATA ENTRY LEAD, FIRST SOURCE
● Compile, sort and verify the accuracy of data before it is entered.
● Train new workers on procedures.
● Monitor hours and schedule for the team to make sure it meets the needs with the daily productions.
● Locate and correct data entry errors or report them to supervisors.
● Distribute incoming mail into the correct boxes or pigeonholes.
● Help in any area that needed help since I was cross-trained in each area.
● Perform quality control audits to ensure accuracy, completeness, or proper usage of systems.
● Supervise the work of data management project staff.
● Track the flow of work forms including in-house data flow or electronic forms transfer. EDUCATION
MAY 2006
HIGH SCHOOL DIPLOMA, TAFUNA HIGH SCHOOL
General Studies. Honor Society team the entire high school year. Participate in school clubs. SKILLS
● Decision Making
● Communication
● Team player
● Self-Motivation and take Initiate
● Multi-tasking
● Leadership
ACTIVITIES
*Involve in youth reach out to help and feed out the homeless programs. 4
*Hiking
*Love to cook and bake.
*Love reading
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