Services Assistant Service Representative

CAMELLIA K. ALEXANDER

*** ************ ******, ***********, ****. 37043 931-***-**** ***********@*****.***

PROFESSIONAL SUMMARY:

Skilled and dedicated professional with comprehensive office management and problem resolution experience. Knowledgeable in principles of psychology, healthcare information systems, substance abuse and delivery of human services.

EDUCATION:

New England College

Bachelors of Science- Psychology May 2020

Bryant & Stratton College

Human & Social Services Assistant Diploma Program August 2017

RELEVENT COURSEWORK:

Intro to Health & Human Services Organizations

Healthcare Information Systems

Public Health Issues (Mental & Chemical)

Cultural Competence in the Human Services

Issues in Professional Practice: Psychology

Statistics for Social Sciences

Social Psychology

Substance Abuse

Interpersonal Relationships

Delivery of Human Services

CORE COMPETENCIES:

Highly Reliable

Dependable

Organized

Customer Service

Multi-Tasking

Resourcefulness

Communication

Interpersonal Skills

Team Player

Work Well Independently

Computer Skills

Proficient Data Entry

EXPERIENCE:

Convergys Call Center, Clarksville, TN

iPhone Technician January 2012 – August 2012

Identify data connectivity issues and direct customer how to repair through phone interaction.

Utilize probing skills to identify the root cause of customers issues and detailed troubleshooting to help resolve the issues.

Applied varies resources to assist the customer while maintaining a good rapport and provided support.

Maintain composure and patience in the face of difficult customer situations.

Researched issues on various computer systems and databases to resolve technical issue.

Stephens Construction Company, Inc., Clarksville, TN

Secretary/Treasurer January 2001 – July 2011

Maintained office management to include construction documentation, project plans and files.

Prepared, submit bids, proposals for construction projects, and reconcile invoices from subcontractors.

Planned, scheduled events which involved county officials, and prepared and submitted Sub-Contracts.

Scheduled Board of Directors meetings and assisted with meeting materials and agendas.

Created and maintained computer and paper-based filing, Payroll/billing, organization systems for records, reports and documents.

Attended project meetings, recorded transcripts of discussion, and required follow-up.

Served as a Customer service representative to include following up with previous customers in terms of their satisfaction with services.

Volunteer:

Jackson JC, Jackson, Tennessee: help the needs of the community, fundraisers, and work with Saint Jude phone tree.

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