Switchboard Operator Front Desk
Resume:
ESTHER KARANJA
Email: ador10@r.postjobfree.com
Mobile: 072*******
CAREER OBJECTIVE
To exploit my full potential in advancing professionalism in Hotel, Tourism and hospitality sector in an evolving and challenging working environment which will utilize my rich experience and industrial skills.
PROFILE OF SKILLS
Information Technology skills
Office suites skills that is, Microsoft windows, Word, Excel, Access and PowerPoint
Business and social skills
Sales and marketing
Customer care and
Guest relations
Language Skills
Language Written Spoken
English Very good Fluent
Kiswahili Very good Fluent
PROFESSIONAL TRAINING
September 2007-October 2007
Trained at the Computer Society of Kenya Computer Studies
April 2012 Certificate of Attendance from Kenya College Utalii College
Refresher Course in Customer Care
March 2009 Certificate of Attendance from Kenya College Utalii College
Refresher Course in Communication Skills (Basic Level)
EDUCATIONAL BACKGROUND
June 2009 to: University of Nairobi
June 2010 Diploma in Public Relations
Attained Credit.
Jan 2006 to Jan 2007:
Certificate of Attendance from Kenya College Utalii College
Course in Reception Techniques
2002 to 2005 :
Kenya Certificate of Secondary Education from Mirithu girls Secondary School.
Mean Grade (C Plain)
1994 to 2001 :
Kenya Certificate of Primary Education from Langata Barracks Primary School
Marks 301 out of 500
EMPLOYMENT HISTORY
JACARANDA HOTELS KENYA
JACARANDA HOTELS KENYA
April 2016 to date
Reservations Clerk
Responsibilities
Receiving, Updating and confirming or regretting bookings.
Maintaining and checking house occupancy and forecasts with the view to maximizing on occupancy and best rates.
Performing quality checks on the next day’s arrivals to make sure the front desk have accurate information as well as facilitating them with the correspondences.
Professional filling of guest correspondences and the registration cards.
Communicating hotel policies on credit, cancellation, no show, check in and check out.
Production of Company and agent report to sales and management.
Maintaining high standard of professionalism on telephone and mails when in contact with clients.
Booking Indian Ocean Beach Club in Diani and Lake Elementaita Lodge in Naivasha which are Jacarandas’ sister hotels.
JACARANDA HOTEL NAIROBI
January 2010 to March 2016
Front Desk Agent.
Responsibilities;
Offering personalized prompt recognition and attention to guests.
Delivering of smooth check in and check out.
Anticipating and providing for guest needs and request.
Receiving over the counter complains and concerns and relaying them to relevant departments or the Managers on duty.
Handling switchboard department professionally and effectively
Room sales and rooming
Guest accounting
Maintaining guest history profile
September 2009 to January 2010
Switchboard Operator.
Responsibilities;
Receiving and transferring calls to the relevant departments
Making telephone calls upon request for both internal and external guests
Summarizing and charging all the days calls
PROFFESIONAL ACHEIVEMENT
April 2016: Promoted at Jacaranda Hotel from Front Desk to Reservations clerk due to excellence in performance.
AWARDS AND RECOGNITIONS
2012: Awarded GOLD STAR by Jacaranda Hotel for excellent service and customer satisfaction at the Front Desk.
PERSONAL BIO-DATA
Date of Birth 9th, May 1987
Nationality Kenyan
ID Number 25189966
Marital status Single
Gender Female
HOBBIES AND INTERESTS
Spending time with family
Listening to Music
Charity Works
REFEREES
Mr. Daniel Muchai
Former Front Office Manager
Jacaranda Hotel Nairobi
P.O. BOX 142**-*****
Tel.071*******
Email: ador10@r.postjobfree.com
Mr.James Chege
Former Sales Director
Sankara Nairobi Hotel
Tel: 072*******
Mr. Patrick Kimamo
Front Office Manager
Sarova Panafric Nairobi Hotel
P.O. BOX 304**-*****, Nairobi
Tel : 072*******
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