Manager Service Trainee
Resume:
BIO DATA
A.Mohammed Akram
``JAINS APOORVA”
Flat GF, Block - 2
Chennai –600043.
Tamilnadu, INDIA.
*******.*****@**********.***
Educational Qualification
Diploma in Automobile Engineering,
Hindustan Institute of Engineering Technology at Chennai, India
Professional Experience.
Jan 19 – Till date
M/s. Sri Lakshmi Auto Enterprises India Pvt Ltd
(Lakshmi TATA)
Authorized Dealer for TATA passenger cars
GM Service – Chennai
Dec 17 – Dec 18
M/s RDC Royale
Jeep Store @ OMR
Sales and Service of JEEP vehicles (Fiat Chrysler Automobiles)
GM Service
APR 13 – Nov 17
M/s. Harsha Toyota - Chrompet
Authorized dealer for Toyota cars,
Manager - Service
Oct 2009 – Mar 2013
M/s. Sundaram Motors Chennai
Dealers for Chevrolet / Volkswagen
Manager Service
FEB 2003 – SEPT’09
DSC HYUNDAI, Chennai, India
Authorized dealer for Hyundai cars
Manager - Service
Monitoring the inflow and revenue on daily basis
Monitoring bay productivity
Monitoring customer satisfaction level
Taking care of all staffs welfare and facilities
Manpower retention monitoring
coordinating with Manufacturer (Hyundai motor India ltd)
Monitoring co – dealers performance and their improvements
Purchasing of materials and equipment
Negotiating with the vendors for better pricing
Maintenance of all equipments, machineries, tools, etc.
Monitoring on inventory level of OE spare parts
JUN 2000 to FEB 2003
Tafe Access Ltd, Chennai, India
Authorized dealer for Hyundai cars
Sr. Service Advisor / Customer relation manager
Post service follow up will be done-( queries regarding the vehicle with in 72 Hrs after the service)
Customer Meet will be organized –(up gradation of our services to the customers and motivating the customer with gifts).
Free service campaigns will be organized and informed customers through News paper Media.
Preparing plans for JD Power survey Achievements.
OCT 98 to MAY 2000
Bohra motors (p) ltd, Chennai,
Authorized dealer for Hyundai cars
Service Advisor.
Receiving and greeting customers
Taking care of them and their car
Preparing repair order and making note of complaints
Test driving the car if necessary with the customer
Following up of all cars and getting it ready on promised time
Communicating to customers about the status of their car
Informing them about the readiness of the car
Calling customers after service to check the quality of service rendered
MAY 95 to OCT 98
Sukay Goods Carriers,
Fleet In charge
In charge for Operations & Maintenance of the fleet
Good Experience in clearing and Forwarding the goods to various points, collecting, LR Copies, Invoices, Waybills processes.
In charge for Overhauling of Engine, Gear Box, differential for TATA 807, DCM
Toyota, Mitsubishi Canter and Leyland Vehicles
Periodic Maintenance Inspection of Engine and other parts
APRIL 93 to MAR 95
Implant Trainee & Technician Trainee in various workshops.
Nippon, Boomi Auto Garage, Khivraj Motors Chennai, India.
Complete inspection of Engine, Gear Box, and Differential of all Maruti Models, Ambassador Cars, Mahindra jeeps, fiat models & old model Toyota cars.
Pre-Delivery Inspection
Periodic Maintenance (As per Manufacturers Schedule).
Handling Body Shop Follow up with Customers and periodic maintenances
Removing, Re-Fixing, Repairing (Chassis, Gear Box, Engine, Automatic Transmission (4*4), Differential assembly, air Conditioners & Electrical).
Excellent hands on experience in Multi Point Fuel Injection System Vehicle (MPFI).
Trained in Computerized Wheel alignment
Trained in Computerized wheel Balancing
Trained in Air Conditioner Gas Charging & Recovery System (Robin Air Model
Personal Details
Fathers Name
C .R Annamalai
Date of Birth
17.04.1972
Sex
Male
Nationality
Indian
Marital Status
Married
Indian License Holder for
Motor Cycle with gear, Light Motor Vehicle, Heavy Transport Vehicle with Badge
Passport
Renewed
Languages Known
English, Tamil.Urdu
C. A. Kirubakaran.
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