Calamba Tesda

LORELYN A. MENDOZA

*** ******* **., ** ****, KALAWAAN PASIG

Email: ***************@*****.***

Mobile:091********

CAREER OBJECTIVE

•To be a part of an organization where I can use my professional knowledge and skills in office support services for its overall benefit and growth.

•To work in a multinational organization that offers equal opportunities to enhance my skills and abilities by being involved in different areas of operation.

KEY SKILLS AND COMPETENCIES

●Ability to handle multiple tasks in fast changing work environment.

●Strong work ethics and determination to deliver assigned tasks on a timely manner.

●Smart working person in program and task planning and setting priorities.

●Accurate and detail-oriented.

●Written and verbal communication.

●Team player with ability to work independently and deliver completed tasks with minimum supervision.

●MS Office Programs and Applications:

oWord Processing, Spreadsheets, PowerPoints

oDatabase (ACCESS)

oInternet

WORK EXPERIENCE

March 2014 to August 2014

IT Helpdesk Support,Jose Rizal University, Shaw Blvd. Mandaluyong City

oReceives approved/signed IT Request Form; reviews and checks equipment availability.

oAnalyze the type of request and input details to ITO-RMS (REQUEST MONITORING SYSTEM.), document internal procedures.

oIdentify service requirement from clients.

oDeploys technical support staff for various requests for installation/upgrade, testing and configuration of workstations, peripheral equipment and software.

oAttend to all requests received by the IT helpdesk team.

October 2010-March 2011

Quality Assurance Officer, Young Shin Tronics, Calamba City

●Ensures excellent product quality according to product specifications.

●Ensures that day to day delivery target and requirement of the production department is met.

●Keeps records of test results and submit recommendations based on summarized results.

May 2010-September 2010

Quality Assurance Officer, Shin Yeung Electro-Digital Inc., Calamba City

●Ensures swift transfer of electronic accessories to assembly lines by batches.

●Keeps monitoring records with evaluations and recommendations.

TRAINING

March 2013; Training-workshop on Multiple Intelligence

Jose Rizal University, Shaw Blvd.,Mandaluyong City

March 2010; 100 Hours-Call Center Training

TESDA, Don Bosco, Mandaluyong City

EDUCATION

Bachelor of Arts - English

Jose Rizal University

80 Shaw Boulevard, Mandaluyong City

A.Y. 2008 – 2013 (Graduate)

CHARACTER REFERENCES

●Mr. Romarico Barrientos, Professor, Jose Rizal University

Mobile: 091********

●Mr. Cesar Caballes, IT-Director, Jose Rizal University

Telephone: 531-8031 local 50

PERSONAL INFORMATION:

Date of birth : August 25, 1990

Place of birth : Barcenaga, Naujan Oriental Mindoro

Sex :Female

Height : 5"3'

Weight : 110 lbs.

Civil Status : Single

Nationality : Filipino

Religion : Roman Catholic

SSS # : 04-2241965-2

Father's name : Cosme I. Mendoza

Mother's name : Evelyn A. Mendoza

Languages Spoken : English and Tagalog

PERSON TO NOTIFY IN CASE OF EMERGENCY:

Jocelyn M. Santos

408 TALISAY ST., AV CRUZ, KALAWAAN PASIG

Mobile: 090********

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Lorelyn A. Mendoza

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