Front Desk Customer Care
Resume:
Amanda Scott
Bellevue, NE
********@*****.***
Authorized to work in the US for any employer
Work Experience
Hostess/Server/co-owner
Elmwood Cafe - Omaha, NE
February 2013 to September 2021
The cafe was our family business. I have experience in all positions of running a cafe which include: a hostess, waitress, dish girl, bus person and chef at times. My customer care and service has always exceeded expectations.
Resident Treatment Worker/Certified Med Aide
Glenwood Resource Center - Glenwood, IA
June 2005 to February 2013
As a resident treatment worker, I worked with mentally and physically handicap people. I performed household chores, grooming, medical care (CMA), cooking, social interaction, attended meetings and Dr. appointments and used computers and paperwork for documentation. I was certified in CPR and took many Health and Dietary classes.
Hotel Front Desk Lead Agent
Harrahs Hotel and Casino - Council Bluffs, IA
January 2002 to June 2005
I was Lead Agent of the hotel front desk where I was in charge of other agents. I worked very hard to improve the customer’s experience and always keeping a positive attitude. I also preformed daily administrative duties and was flexible in other hotel positions such as valet, receptionist and housekeeping.
Education
High school diploma in Business
Iowa Western Community College - Council Bluffs, IA August 2002 to May 2004
High school diploma
Riverside high school - Oakland, IA
August 1999 to May 2002
Skills
• Valet Parking
• Guest Services
• Host/Hostess
• Restaurant Experience
• Serving Experience
• Cooking
• Caretaker
• Housekeeper
• Cashier
• Receptionist
• Kitchen Experience
• Cash Handling
Languages
• English - Expert
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