Service Representative Outbound Customer
Resume:
Fredreaka Barnes
Indianapolis, IN *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Verizon Wireless Customer Service Representative
Customer service representative - Plainfield, IN
June 2012 to August 2021
Handling both inbound and outbound customer interactions, solving customers problems,having patience with customers, empathizing with customers,computer skills, understanding the emotions of the customers,aptitude with data, ability to juggle projects and competing priorities,approach difficulties with a can do attitude,ability to work a keyboard, ability to work fast paced,ability to resolve conflicts and come up with creative solutions to challenges big or small. Education
Diploma in Health
Plainfield High School - Indianapolis, IN
August 2010 to May 2012
Skills
• Computer skills
• Computer operation
• Front desk
• Phone etiquette
Assessments
Work style: Reliability — Expert
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Customer service fit — Expert
February 2021
Measures the traits that are important for success for customer service roles Full results: Expert
Verbal communication — Proficient
February 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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