P. Lakshmana Reddy

Email Id: adoqiq@r.postjobfree.com

Mobile: 831-***-****

Career Objective:

To build a strong career in a reputed organization through passion and dedication with consistent learning approach and ability to take new challenges and responsibilities.

.

Education:

Sanketika Vidya Parishad Engineering College, M.B.A, Visakhapatnam - Percentage : 68.00%, 2011

Prism Degree College, B.Sc (Comp.), Visakhapatnam -Percentage : 62.00%, 2008

Dr.L.Bulayya College, M.P.C, Visakhapatnam -Percentage : 63.00%, 2005

Chaithanya Public School, S.S.C, Visakhapatnam - Percentage : 74.00%, 2003

Technical Skills:

Application Software : MS Office

Typing Speed : 50 WPM.

Achievements:

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Achieved a money prize in ”RNR” competitions conducted in WNS global services.

Achieved a “Wall of Award” award in Conduent business services.

Handled a team of 5 low performers in quality to meet required target in 2 months time.

Experience:

Conduent Business Services

●Role: Financial Transaction Specialist July 12, 2018 – May 07, 2019

ACN INFOTECH Pvt. Ltd

● Role: Financial Transaction Executive August 10, 2016 – May 31, 2018

WNS (World Networking Services)

●Role: Sr. Associate Operations January 07, 2013 – August 05, 2016

Professional Summary:

Dedicated data entry specialist committed to implementing comprehensive training on client based products to workforce if there is any changes on Processing guidelines as per client requirement by using mainframe database tools in a given time (TAT) with 99.90% accuracy to attain a team targets

Job Responsibilities:

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Updating the Team Members on the Change of processing Guidelines.

Ensuring that Productivity & Quality Standards are met and reduce the client error rate.

Provide timely feedback on errors to agents and reduce the error rates by referring them for

refresher training

Monitoring the workflow and allocation of the work to ensure all SLA's are met on a daily basis.

Troubleshoot customer complaints, analyze and develop solutions.

Strengths:

Honesty & Positive Attitude.

Hard Working and Self Confidence.

Good at communication skills.

Personal Profile:

Name : P. Lakshmana Reddy

Father’s name : P. Seetharama Reddy

Date of Birth : 10th May, 1988

Address : Door # 52-5-14, Old Resapuvanipalem, visakhapatnam - 530013.

Nationality : Indian

Religion : Hindu

I hereby affirm that the information in this document is accurate and true to the best of my knowledge. I was into business for the last two years and presently i am actively looking for jobs in abroad.

Place: Visakhapatnam

Date: P. LAKSHMANA REDDY.

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