Customer Representative Contact Details
Resume:
Physical Address: **** Siluma View Mponeng Street Katlehong, 1431
Contact no: 079-***-**** / 083-****-***
Email Address: *******.******@*****.***
CAREER OBJECTIVE
My career objective is to work in an environment that encourages growth and challenges, to secure a position where my existing skills in the areas of customer service industry can be utilised by a progressive and innovative company.
PERSONAL DETAILS
Identity number : 890***-****-***
Date of Birth : 16TH January 1989
Gender : Female
Nationality : South African
Race : Black
Marital status : Single
Health Status : Good
Dependents : One
Home language : Siswati
Language Proficiency : IsiZulu, English, Setswana and North Sotho
Hobbies / Activities : Reading, Cleaning, Acting and Listening to Music
License : Code 10
Willing to Relocate : Yes
EDUCATIONAL BACKGROUND
High School Name : Ponego high school (2006)
Qualification : Grade 12 (Matric)
Subjects Done : English, Zulu, Geography, Biology, History and
Business Economics
Institute : Boston Business College (2007)
Qualification : Tourism
Institute : PC Training & Business College (2008)
Qualification : Hospitality
Attribute/ Skills Competency
Attribute:
●Good interpersonal skills
●Good communication and written skills
●Good analytical skills
●Self motivated and energetic
●Team player and very dedicated person
●Results oriented person
●Able to plan and Prioritise and deadline driven
●I can easily adapt to different working environments & conditions.
●I always strive to the best in everything I do.
●I have a passion for gaining knowledge from others to improve my work.
●Ability to perform routine tasks
●Telephone etiquette
EMPLOYMENT HISTORY
Company name : Cell C
Position : Customer Care Consultant
Duration : 2019 to 2020 Retrenched
Duties : Bill interpretation, sending invoice to customers
Servicing requests, Logging faults,
Escalating calls, assisting clients unblock sim cards &
Phones, blacklisting handsets, Network queries,
Recharge problems, can’t make and receive calls
queries, Call barring, dealing with contract clients,
help interpret clients statement, recharging clients
accounts, capturing client’s information, help desk
Contact details : Cell c (084-***-****)
Company name : Merchant Vodacom Business Unit
Position : Customer Care Consultant (call centre)
Duration : 2009 until 2013
Duties : Customer Care, Servicing requests, Logging faults,
Escalating calls, assisting clients unblock sim cards &
Phones, Blacklisting handsets, Network queries,
Recharge problems, can’t make and receive calls
queries, Call barring, dealing with contract clients,
help interpret clients statement, recharging clients
accounts, capturing client’s information, help desk
Contact details : Quest Staffing Solutions (011-***-****)
Company name : SAB (South African Breweries)
Position : Customer Representative
Duties : Placing Orders of Beers for customers
Contact details : Only The Best (011-***-****)
Reference
Contact Person : Busisiwe Sihlali
Role : Team Leader
Company : Cell C
Contact number : 084-***-****
Contact Person : Kabelo Motsitsi
Role : Team Leader
Company : Merchants Vodacom Business Unit
Contact number : 083-***-****
Contact this candidate