Physical Address: **** Siluma View Mponeng Street Katlehong, 1431

Contact no: 079-***-**** / 083-****-***

Email Address: adoqfo@r.postjobfree.com

CAREER OBJECTIVE

My career objective is to work in an environment that encourages growth and challenges, to secure a position where my existing skills in the areas of customer service industry can be utilised by a progressive and innovative company.

PERSONAL DETAILS

Identity number : 890***-****-***

Date of Birth : 16TH January 1989

Gender : Female

Nationality : South African

Race : Black

Marital status : Single

Health Status : Good

Dependents : One

Home language : Siswati

Language Proficiency : IsiZulu, English, Setswana and North Sotho

Hobbies / Activities : Reading, Cleaning, Acting and Listening to Music

License : Code 10

Willing to Relocate : Yes

EDUCATIONAL BACKGROUND

High School Name : Ponego high school (2006)

Qualification : Grade 12 (Matric)

Subjects Done : English, Zulu, Geography, Biology, History and

Business Economics

Institute : Boston Business College (2007)

Qualification : Tourism

Institute : PC Training & Business College (2008)

Qualification : Hospitality

Attribute/ Skills Competency

Attribute:

●Good interpersonal skills

●Good communication and written skills

●Good analytical skills

●Self motivated and energetic

●Team player and very dedicated person

●Results oriented person

●Able to plan and Prioritise and deadline driven

●I can easily adapt to different working environments & conditions.

●I always strive to the best in everything I do.

●I have a passion for gaining knowledge from others to improve my work.

●Ability to perform routine tasks

●Telephone etiquette

EMPLOYMENT HISTORY

Company name : Cell C

Position : Customer Care Consultant

Duration : 2019 to 2020 Retrenched

Duties : Bill interpretation, sending invoice to customers

Servicing requests, Logging faults,

Escalating calls, assisting clients unblock sim cards &

Phones, blacklisting handsets, Network queries,

Recharge problems, can’t make and receive calls

queries, Call barring, dealing with contract clients,

help interpret clients statement, recharging clients

accounts, capturing client’s information, help desk

Contact details : Cell c (084-***-****)

Company name : Merchant Vodacom Business Unit

Position : Customer Care Consultant (call centre)

Duration : 2009 until 2013

Duties : Customer Care, Servicing requests, Logging faults,

Escalating calls, assisting clients unblock sim cards &

Phones, Blacklisting handsets, Network queries,

Recharge problems, can’t make and receive calls

queries, Call barring, dealing with contract clients,

help interpret clients statement, recharging clients

accounts, capturing client’s information, help desk

Contact details : Quest Staffing Solutions (011-***-****)

Company name : SAB (South African Breweries)

Position : Customer Representative

Duties : Placing Orders of Beers for customers

Contact details : Only The Best (011-***-****)

Reference

Contact Person : Busisiwe Sihlali

Role : Team Leader

Company : Cell C

Contact number : 084-***-****

Contact Person : Kabelo Motsitsi

Role : Team Leader

Company : Merchants Vodacom Business Unit

Contact number : 083-***-****

Contact this candidate