Desktop Support Specialist

Joseph A. Mirando

Desktop Support Specialist

Contact

** *** ***** ****

Plainville, CT 06062

860-***-****

**********@*****.***

Objective

My objective is to secure a position in Internet Technology as Desktop Support Specialist in a stable company.

Education

Alliance College

Cambridge Springs, PA

1979-1980

Southington High School

Southington, CT

Graduated 1978

Experience

Feb 7, 2014 – April 30, 2020

IT SupportTechnician

• Uyemura International Corp

240 Town Line Rd.

Southington, CT 06062

Although my title was officially Laboratory Technician, I also acted as on-site IT Support Specialist.

My duties included:

• Configured, installed and maintained switches and routers

• Designed, implemented, installed, maintained employee desktop computers

• Installed and configured hard-line and WiFi networking connections

• Provided troubleshooting and maintained laptops for remote employees

• Installed necessary software to both desktop and laptop computers

• Configured Microsoft Servers

• Configured, installed and maintained Linux server

• Configured RAID storage (software-based)

• Provided phone support for remote employees as

needed

• Provided assistance to third party vendors during installation of equipment (Frontier Communications, Perkin Elmer, Bowman XRF, Datacor, etc,)

• Used Datacor Chempax for ordering materials and

receiving same

• Configured/Installed Datacor Barcoding

hardware/software

Key Skills

Excellent communication skills,

both written and via phone

Able to break down and explain

complicated procedures and

concepts

Extensive knowledge of

computer

software and hardware

Communication

Although IT Support was not my job title, every employee knew that they could come to me (through my immediate superior, of course) with their “computer problems” and have them resolved quickly, and without drama.

I have found that no matter the user’s level of computer knowledge, patience with the user and knowledge of the system involved is key to resolving the issue quickly and with a minimum of disruption.

Regardless of a particular employee’s knowledge, my understanding of the problem and the ability to convey complex information in a simple, understandable way result in the desired outcome.

Leadership

2013 – Present

Lions Club of Plainville, CT member

2014- Voted Outstanding Lion of The Year

I have held the offices of Secretary, Treasurer and Vice President

References

See Attached/Included pages

Contact this candidate