Administrative Assistant Service Representative

P

Renee'

Patten-Sena

551-***-****

**********@*****.**

m

East Orange, NJ 07018

SUMMARY

Professional organized Financial Service Representative, with more than 15 years experience. Excellent written and verbal communication skills with cash handling, Wire transfers and credit card processing

expertise.

SKILLS

Exceptional customer service

Excellent communication skills

Strong work ethic

Reliable

EXPERIENCE

Driver

East Orange, NJ

Lyft/ Aug 2015 to Current

Assessed customer account information to determine current issues and potential solutions.

Fielded customer complaints and queries, fast-tracking them for problem resolution. Monitored traffic conditions and applied defensive strategies to avoid accidents. Transported clients to specified destinations safely and on-time. Administrative Assistant

New York, NY

Universal payment solutions / Sep 2012 to Apr 2016 Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

Directed customer communication to appropriate department personnel. Prepared packages for shipment by generating packing slips and setting up courier deliveries.

Collected, calculated and reported on expenditure and statistical data to inform senior management.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current. EDUCATION AND TRAINING

Associate of Arts: Social Sciences Education

Milwaukee Area Technical College Jun 1992

Milwaukee, WI

Some College (No Degree): Financial Planning And Services Business & Banking Institute

Milwaukee, WI

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