Collection Representative Customer Service
Resume:
Sharnell Crews
Collection Representative
Jacksonville, FL 32256
*********@*****.***
• Dedicated; hardworking candidate seeking the opportunity to utilize years of call center and customer service experience
Authorized to work in the US for any employer
Work Experience
CD Specialist
Digital Risk an Mphasis Company - Jacksonville, FL February 2021 to Present
Initial CD and Final CD
Working with Client Service, HLA, Funder
Account Manager
CNAC Finance - Jacksonville, FL
August 2018 to January 2021
Handling Auto Accounts from 0-999 days due . Skipped Tracing, Assigning vehicles out for repo. Mortgage Collector
Ditech Financial LLC - Jacksonville, FL
December 2016 to October 2017
Mortgage Collections calling on Accounts 0-999 that become past due. Handling Modifications, Deferrals Collection Representative
Enhanced Recovery Company
December 2008 to July 2015
• Worked in a high volume; fast paced inbound collections and recovery call center
• Handled anywhere between 100 - 150 calls daily
• Called customers to collect on delinquent accounts balances and payments
• Provided assistance to team members related to clients systems or collection techniques and requirement
• Discussed settlement offers with clients and worked out a payment plan for the consumer Education
High School Diploma
Glenbrook South High School
June 1995
Skills
• Customer Service Skills (10+ years)
• Collections (10+ years)
• Cold Calling
• Account Management
• Typing
• Negotiation
Additional Information
SKILLS
• Microsoft Office: Word, Excel, Outlook, PowerPoint
• Typing: 40 wpm
• Auto Dialer
Contact this candidate