TRAINING & DEVELOPMENT SPECIALIST
CORE COMPETENCIES
Highly experienced Corporate Training professional using Kirkpatrick’s Training Evaluation Model
Skilled application of adult learning techniques, including ADDIE, Androgogy and Behaviorism
Ability to dynamically present training modules independently and in teams
In-person and virtual training
Train-the-trainer professional
Exceptional organizational and time management skills
Executive-level written and oral communication skills
Systems: Zoom, Workday, Okta, Zendesk, Coupa, Bridge LMS, ExamFx, NiCE in Contact, Inquisiq LMS, Salesforce CRM, Bullhorn CRM, Amazon WorkSpaces, MS Teams, OneLogIn, Panviva, Genesys, Cisco Jabber/Finesse, Microsoft Office Suite (Word, Excel, Power Point)
CAREER ACCOMPLISHMENTS
In-person and virtual Corporate Trainer for call centers, insurance, healthcare
Ergonomic training expert and jobsite biomechanical evaluations
Developed courseware based on Criterion Referenced Instruction (CRI) Methodology
outilized simulations, group discussions, team exercises, videos and lectures
ointeractive breakout sessions
oproblem solving & storytelling
Built, implemented and managed the full learning lifecycle
Coordinated the training and development of the on-boarding and vetting system for new hires
EMPLOYMENT HISTORY
Corporate Trainer
eHealth, Virginia Beach, VA; Apr 2021 – Oct 2021 (contract)
Corporate Training Specialist
Maximus, Inc., Virginia Beach, VA; Sep 2020 – Feb 2021 (contract)
General / Sales Manager
UFC Gym, Virginia Beach, VA; May 2018 – April 2020
General / Operations Manager
Tradesmen International, Virginia Beach, VA; Sep 2016 - Feb 2018
Outside Sales Trainer & Account Manager
Unique Medical Sales/Alpha Genomix, Virginia Beach, VA; Oct 2014 - Aug 2016
Call Center Trainer
Membership Marketing Services, Virginia Beach, VA; Mar 2011 - Sept 2014
Corporate Ergonomics & Workplace Safety Trainer
Best Performance Systems, Los Angeles, CA; Jun 1999 - Aug 2016 (contract basis)
EDUCATION
Keller Graduate School of Management/DeVry University
Master of Business Administration (MBA), Summa Cum Laude (9 units completed)
University of California, Los Angeles (UCLA)
Bachelor of Science, Kinesiology
AHIP Certified