Senior QA Analyst

A highly skilled and experienced Senior Quality Assurance Analyst. Conscientious, proficient and passionate in my efforts in both front-end test validation and an expert in database back-end validation with wide-ranging and deep expertise on high-volume prepaid card and payment processing platform with complex web interfaces, extensive batch and reporting functionalities, POS interfaces supporting socket-based and web service transactions and a parameter-driven cardholder management system, a powerful and sophisticated tool for clients managing card and payment programs.

10+ years’ experience in testing client/browser-based Web applications (JavaScript & HTML).

Wide variety of experience in financial industries (Card, Prepaid Gift card, Payments & Insurance).

Extensive working experience in Intergraded (IVR) Interactive Voice Response Systems & Web Services methods using Soap UI Tool.

Well versed in the SDLC processes and AGILE methodology.

Excellent problem resolution & communication skills with ability to work under high visibility projects.

Quick learner, Team player and good communication skills with the right attitude.

Certifications, Nominations & Awards

CEO Award in 2019 for successful launch of a new product.

Certified as CTFL (Certified Tester Foundation Level), 2016.

Above & Beyond award 2x annually – Offshore Training on highly customized & complex projects in 2015.

Nominated for STAR award – Outstanding work in client support over weekend & after-office hours in 2014.

Technical Expertise

Test Methodologies

Manual, Waterfall and Scrum/Agile methodologies

Environments

MS Office Products, Oracle 9i/10g/11g, First Data Resources, (FDR), Unix, Windows 10, Client/Server, Five9 cloud base contact System.

Tools

JIRA, SQL Navigator, SQL Developer, SQL Server, Soap UI 2.0.2, Java Based JReports, Mercury Quality Center, UC4, XML, Qualify Tool.

Applications

LIFECAD, MCS (Marketing Commission System), ORION Service Center, UNIFIED WEB, ONBASE, IVR.

Employment

SE2, LLC-Senior QA Analyst May 2016- Aug 2021

Interacting with Development/ Business Analysts to understand the requirements and derive the high-level test scenarios.

Documenting test strategies, test plans and test cases to share with stake holders. Performed system integration tests and system acceptance tests using the Qualify testing tool.

SME for Reporting & IVR applications and trained my team on performing tests related to these modules.

Played a key role in onboarding new clients with customizations and data setup.

Well versed in database testing, smoke testing, system testing, integration testing, regression testing & post-production testing for variable & fixed annuity applications.

Worked on policy administration platform called Lifecad, experienced in creating new business policies, managing various transactions for Redemptions, Death-Claim, RMD (Required Minimum Distribution) and systematic withdrawals.

Experienced in handling insurance agent's trail & customized scheduled commissions using MCS applications.

Experienced in validation of correspondences like welcome letter, RMDs, financial letters, anniversary statements etc.

Managed the defect life cycle by creating and tracking defects using JIRA.

ACI Worldwide- QA Engineer Aug 2010 -Jan 2016

Well versed in end-to-end testing of the web / gateway / XML and IVR applications.

As a Quality Engineer validated the entire IVR call flow such as welcome prompt, bill-summary, funding and transactions details & routing menus.

After all the web, IVR, API tests were complete, I validated the data at the backend using SQL scripts.

Performed E-lockbox testing including the creation of files and validating the format/ layout as per the specifications.

Created & validated ACH files in the NACHA format that picked up all the bank payments for a specific client. This file was transmitted to the bank at the end of each day.

Created ACH Returns file based on ACH Returns that were processed the previous day. The files were created using batch jobs that were executed via Appworx.

Utilized defect tracking system MQC and JIRA to track and report defects.

Attended project meetings to provide the status on various projects and serve as cross-functional liaison between QA and project management.

Performed tests using Waterfall and Scrum/Agile methodology.

First Data Inc-Quality Analyst Aug 2005 - June-2010

Successful in reviewing business and functional documentation and configured new clients/programs through Card Management System (CMS)

Was responsible for the validation of IVR end to end call flow for prepaid gift cards and Money payroll cards for different credit union clients.

IVR testing included card activation, transaction summary validation & call routing option to an agent.

Led full life of SDLC for QA testing and reported all issues/defects and communicated with development and business users.

Wrote SQL queries in OLTP (Online Transaction processing) and Data warehouse databases to verify any updates done thru entry points like IVR, Batch, Front End and Data Warehousing.

Validated Web Services methods using XML formatted SOAP UI Tool.

EDUCATION

Bachelor of Science Specialized in Chemistry,

Certificate course in client/server technology, Compulearn Corp, Edison, NJ.

Certified as CTFL (Certified Tester Foundation Level), 2016

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