Supervisor Skills, Team Building, Effectively Communication Skills

Maria Carmen Reyes ************@*****.***

*** ******** ***, #**** ****, CA 92821 (951) 399- 1978

Focus

To obtain a Supervisory position that allows myself to lead a high-performance team, business development and strategic planning skills essential to driving revenue and boosting profits while ultimately delivering customer satisfaction.

Brief

Offering experience in leadership. Strong customer service and operational skills, implementing cost saving initiatives, and improving processes while contributing to business development goals and boosting profits:

- Customer Service - Food and Beverage - Operations Leadership

- Kitchen Compliance - Supervisory Skills - Strategic Planning

- Supply Chain/Logistics - Budgeting/Forecasting - Process Improvement

- Safety/Risk Management - Team Development - Client Communication

- Human Resource Mgt - Performance Management - Quality & Compliance

Broad experience directing teams of 45+ employees with the ability to provide training and development essential to leading high performing teams, continuously motivate cross-functional teams while developing top talent

-Diplomatic in resolving problems and building alliances

-Managed 11 different restaurant food and beverage kitchens

-Managed labor costs while developing a high performance team

Solid expertise in analyzing processes and implementing strategic measurements to improve processes and turn around underperforming operations, resulting in increased accuracy, customer satisfaction

Specialized expertise in developing strong business relationships while implementing strategic planning skills to drive revenue growth and improve customer retention

Computer Proficient: Microsoft Word, Excel, PowerPoint, Access, Internet and industry specific applications

Maria Carmen Reyes ************@*****.***

650 Tamarack Ave, #2802 Brea, CA 92821 (951) 399- 1978

Professional Experience

Order Selector Nobel Biocare Through Adecco Agency ( Temporary)

Yorba Linda, CA

6/12/2021 to 3/15/2021

PURPOSE – in 3-4 sentences, briefly describe the overall purpose of the role, i.e. why the role exists

Responsible for order fulfillment, in a high volume pick-pack operation. Pick customer orders in a timely manner. Retrieve parts from multiple bin and storage locations. Stage orders for inspection. Inspects customer orders, verifying order accuracy.

Using a pick list, retrieve and pack material for inspection.

Store material in neat and orderly manner.

Pick orders utilizing material handling equipment, transport pallets, boxes etc.

Inspect and verify customer orders prior to shipping.

Perform stock checks using inventory management system.

Process customer returns and stock inventory.

Order Picker, CVS, Brea, CA

04/2019 Order picker in state of the art 1.2 million sf distribution center. Picked to light in high speed order selection system. Met production standards of 400 pieces per hour minimum. Processed totes by store. Ensured high production standards while maintaining order accuracy from warehouse direct to store shipments.

Machine Operator, Bristol Industries, Brea, CA

07/2018 to 09/2018: Aerospace production. Eliminated waste while ensuring quality and efficiently goals were met, provided solutions for production related issues, read and interpret blue prints, various tools including micrometer, calliper. Recorded and documented production line output. Inspect and recognize defective products and adjusted accordingly to ensure production quotas were met while exceeding very specific Customer requirements.

Operations Clerk, Penske Logistics, Ontario, CA

11/2014 to 03/2015: Worked in the Logistics and Operations departments. Handled dispatch, legal and compliance for Truck Drivers including driver’s qualification files while ensuring regulatory compliance and background checks. Maintained logs and files for all routes and job assignments. Effectively communicated with the client (Trader Joes). Worked directly with the Senior Operations Manager with financial reporting and operational metrics.

Business Owner, 5 Star Cleaning Service, Temecula, CA

09/2009 to 11/2014: Managed cleaning team. Provided residential cleaning service. Responsivities included; Hiring, training, scheduling, sales, managing employees, book keeping, payroll, cleaning equipment/machines, supplies, quality inspections, providing quality customer satisfaction.

Assistant Executive Steward, Pechanga Resort and Casino, Temecula, CA

08/2006 to 09/2009: Responsible for 13 restaurants and 1 beverage departments of one of the largest resort and Casinos in California. Effectively supervised 4 Lead Supervisors and 4 team members. Created, maintained, and filed various forms; weekly work schedule, quality inspection sheets, and monthly performance reviews, quarterly health and safety inspections, fire inspections, and other daily reporting as required. Responsible for professional evaluations, reviews and salary recommendations. Lead, motivate, train, and develop employee’s skills. Continually leading by example. Conducted daily pre-shift meeting for every department. Effective delegation to department Leads while ensuring all job requirements are completed correctly and in a timely manner. Directly responsible to the Sr. Executive and Director of Stewarding for entire operation. Work closely with the Chef’s and area Managers ensuring quick and efficient operations for each of the 13 restaurants. Responsible for walk-through inspections of kitchen areas to ensure compliance. Created schedules, payroll, vacation requests, time off and other employee needs. Communicate job assignments to all employees in English and Spanish. Maintain all employee records, attendance tracking sheets, checklist and daily reports. Took charge to ensure proper disciplinary action and documentation was distributed effectively while continually improving operations and maintaining legal compliance. Ordered all supplies as needed while maintaining accurate inventory levels. Ensure that all operations follow all Fire, Health, Safety and OSHA regulations. Responsible for hiring, discipline, promoting, firing and team development. Was groomed for future promotion.

Sales floor Associate, Sears, Temecula, CA

09/2004 to 12/2004: Seasonal help. Responsibilities included; assisting customers, cashier, sales for both apparel and shoe departments.

Maria Carmen Reyes ************@*****.***

650 Tamarack Ave, #2802 Brea, CA 92821 (951) 399- 1978

Cashier and Department Associate, Mervyn’s, Temecula, CA

08/2003 to 12/2003: Seasonal help. Responsibilities included; customer service, sales, stocking, cashier, shoe sales, children and women’s apparel, inventory.

Baker, Albertson’s, Temecula, CA

10/2002 to 01/2003: Seasonal help. Fully responsible for executing daily duties for the bakery department while assuring food safety and compliance.

Business Owner, Maria’s Daycare Facility, San Diego, CA

06/1998 to 08/2002: Child care provider. Owned and managed private business, Supervised and developed children. Hired and managed all employees. Scheduled daily activities and lesson planning, maintained accurate business and administrative records. Tracked all expenses and financials record keeping.

Education and Training

Attended multiple training Leadership courses including: Creating a hostile free work environment, Effective Management skills, Corrective documentation, Effective Communication, Handling legal documentation and discipline, MS Office related training, Regulatory compliance, and more.

References Available Upon Request

Maria Carmen Reyes ************@*****.***

650 Tamarack Ave, #2802 Brea, CA 92821 (951) 399- 1978

Thank you for reviewing my résumé for a position that will benefit from my experience in logistics, retail, and distribution center operations. Through Supervisory-level positions, I have lead and implemented strategic planning initiatives, developed personnel and high-performing teams. You will see that I have a proven record for improving processes and turning around lackluster operations, as well as leading teams and companies through operational changes. Now I am interested in advancing my career and utilizing my skills in management, operations, retail and business development in order to drive profits and increase revenue for a leading company.

If you are looking for an individual who can take charge, lead teams, reduce expenses and boost profits while ensuring elite customer service, I am confident that I have the qualifications to make an immediate contribution to your organization.

Proven record for implementing controls and strategies to turn around declining operations, increase productivity and drive profits

Solid team building and development skills for seeking talent, developing team members and producing productive, performance-driven teams

Skilled in leading teams through process and organizational changes

Excellent track record for surpassing quality, ensuring compliance while driving improvements

Although I consider my leadership skills to be my greatest asset, it is my thinking skills and a make it happen attitude that best qualify me for a role with your organization. I would welcome an interview to learn more about career opportunities with your company. At that time, we can discuss my strengths as well as your immediate goals.

Thank you for reviewing my résumé. I look forward to hearing from you in the near future.

Sincerely,

Maria C. Reyes

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