Sayed Mohammad Ali adoply@r.postjobfree.com

647-***-****

PROFILE

15+ years of IT experience as Windows, Imaging and Messaging Specialist

Desktop and laptop imaging for 15000+ user base using Ghost, Altiris,SCCM, LANDesk and Acronis

Windows 10 Enterprise Imaging and Deployment using WDS, MDT 2010 and SCCM, USMT Tool.

Windows server 2008/2012/2016/2019, Active Directory

Extensive experience with identifying network issues within BlackBerry infrastructure and provided advanced technical solutions for hardware and software issues.

Good knowledge of VMware vSphere (ESXi Host and vCenter)

Strong knowledge of Remote server administration

Strong knowledge Strong knowledge of Remote RDP administration,

Remote tools, Bomgar, Microsoft Team, Team Viewer, Dame ware use of installing, configuring, tuning, maintaining and monitoring Windows Server 2012 /2016/2019 Enterprise server

Ability to translate technical issues into understandable business language for end users

Technical Skills:

Strong hardware knowledge (Configuration and Management)

Good knowledge of Windows PowerShell scripting, SCCM, WSUS

Good knowledge of VMware infrastructure

Someone capable of responding to a fast paced environment and able to work long days and hours

Meeting with clients to diagnose software, networking, or hardware issues. Installing and configuring client computer systems.

Repairing hardware malfunctions, software issues, and networking problems.

Maintaining good client relations.

Network Configure routers wireless devices WANs, LANs Internet Protocol SMTP, HTTP, FTP, SNMP, RTP, RPC, SIP, H.323), Transport (TCP/IP, UDP), Internet (IPv4) WAN technologies; DS1/T1, DS3/T3, VPN

Very good knowledge of Windows 2008/2012/2016/2019, GPO and ACL, AD(Active Directory)

Strong implementation knowledge of Hyper-V and SCVMM

Strong knowledge of Remote server administration

Strong knowledge of installing, configuring, tuning, maintaining and monitoring Windows Server 2008/2012/2016/2019 Enterprise server

Ability to translate technical issues into understandable business language for end users

15+ years of IT experience as Windows, Imaging and Messaging Specialist

Desktop and laptop imaging for 15000+ user base using Ghost, Altiris,SCCM, LANDesk and Acronis

Windows 10 Enterprise Imaging and Deployment using WDS, MDT Server and SCCM,

USMT Tool.

Strong knowledge of Remote RDP administration, Remote tools, Bomgar, Team Viewer,Dame ware

Responsible for all operations related to computer hardware including installation, configuration, trouble shooting and maintenance. Follows the steps and documentation and Run scripts.

Reset password, unlock users, Add packages in Active directory on machine names, and move users in different OU’s. Access users, computer and printers in Active directory.

DNS Add PTR records, SOA, MX, and work on Group policy management,DHCP scopes

Reverse and forward Lookup zones on DNS add records, IIS webserver roles and features

Troubleshoot with Android phone with Outlook also on Apple devices

Employment History:

GDI Integrated Facility Services Desktop Support Engineer Jan 2021 to April 2021

Windows 10 Migration/ 1000 Machines Image WIN 10

Responsible for imaging Windows 10 machines and software installs on end user devices

Participation in staging and integration of IT hardware

Maintain accurate record of installation including, but not limited to, quantities, serial numbers and asset numbers of installed hardware

Trouble shooting and resolution of business application and system problems

Install printer hardware as part of deployment project in area banking centers

Receive equipment and racks on the dock, while completing all inbound quality checks. Escalate to lead with any issues

Administration of Office 365

Demonstrates use of Quality Improvement in daily operations

AD request for unlocking accounts, Add user in groups, Moving users from on OU to another OU

Maintain accurate record of installation including, but not limited to, quantities, serial numbers and asset numbers of installed hardware

Trouble shooting and resolution of business application and system problems

Install printer hardware as part of deployment project in area banking centers

Receive equipment and racks on the dock, while completing all inbound quality checks. Escalate to lead with any issues

Scotia Bank Desktop Support Engineer Aug 2020 to Jan 2021

Windows 10 Migration

Responsible of all operation related to computer hardware including installation, configuration, troubleshooting and maintenance.

Providing on-site, phone and remote support for internal company users and outside representatives: respond to, troubleshoot and resolve various user support calls including network connectivity, printing and application problems; process work orders including OS/software/hardware installations, set up/configure printers and workstation moves; assist in projects such as software/OS rollouts. Environment consists of more than 800 desktops and 10 servers. Provide support to more than 200 outside company representatives by phone, e-mail and using remote tools. Environment based on, Windows 2016, 2019 servers, Windows 7&10.

Diagnosing and resolving problems in the area of hardware, networks, custom applications, software and operating systems. TCP/IP network configuration, troubleshooting.

Server and client-side troubleshooting, system optimization and Internet connectivity configuration and troubleshooting

PC desktop and notebook setup, configuration, maintenance, troubleshooting, repair and deployment.

Developing and documenting procedures for PC deployment and support, maintain currency and accuracy of documentation, developing documentation

Develop custom system utilities for company internal use.

Implementing and designing Active directory in Server 2016, 2019.

Testing and writing reviews of various hardware and soft products for internal company use.

Microsoft Products including Windows Server 2016, Office 365, SQL Server, IIS, Multisite AD, SharePoint 2016,2019 Microsoft Teams, Skype Business, WebEx installation and config

Cisco CAT OS and/or Android Phones & IOS experience a strong asset

Checkpoint Firewall/VPN experience a very strong asset

SAN and Blade Center hardware experience a very strong asset

Configuring and supporting hardware/software issues - PC’s, laptops, servers.

Desktop operating systems, including Windows 10

Competence with Microsoft Office 365 Provide help desk support to 75 onsite and 3000 remote users with issues related to computer hardware, application and communications, including telecomm

Service now ticketing system daily bases

Manulife Financial April to July 2020

Senior Desktop Support (Remote support)

Real time ticket entry by utilizing, monitoring and managing our service desk system

Ordering of computer supplies and keeping of inventory

Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to

Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system

Familiar with wiring/cabling standards/ TCP/IP/Support Citrix users

Knowledge of networking topologies and network wiring systems

2 years in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting and technical problem solving

TD Bank Senior

Windows Admin /Desktop Support Feb 2019 to 2020 March

Imaging of 10000 machines through SCCM Server System Centre Config Manager. SMS and SCCM different kinds of packages installed through SMS and SCCM System Centre 2012 Imaging windows 10 and core apps. Participate in the after-hours support rotation. SCCM troubleshot with Client, Install client stop and re-start services. WMI, SMS agent re-start. Refresh machine policies in system center configuration manager and another policies. Install apps in configuration managers. Install Citrix Receiver and support Citrix users

Desktops, laptops, printers, and other peripherals,Image, troubleshoot and configure

Mobile device troubleshooting (Android and iOS)

Support 4 sites plus US sites remote with Bomgar, Microsoft Team, WebEx,Team Viewers

AD installation, DNS, DHCP and managing users and computer, groups

Responsible for local escalations and Desk side-oriented support.

Service now ticketing system daily basis and resolving the issues.

Desktop support and SCCM Admin

MFX Services at MI Group May-2016 to Jan-2019

Imaging machines through SCCM and setup user profile and add printer and drivers update

Use remedy and Service now ticketing system

Deep knowledge of Wintel platforms, and Networking Infrastructure (Workgroup, Domain, PDC/BDC,, DNS, WINS, DHCP)

Contribute in quality and Provide productivity improvement projects, providing analysis of information, Remote toll Bomgar, Microsoft Team, Meeting tools WebEx managing

Imaging and deployment using SCCM System Centre 2012 pushing apps through Config Manager and LANDesk, related batch scripting, software configuration, Outlook configuration, user Profile Migration and data Backup. Add and delete machines on domain through Active directory. Unlock user account. Add machine on SCCM 2012 to new Image.

ON Active directory create machines and move them before and after image different container

Reset password, unlock users, Add packages in Active directory on machine names, and move users in different OU’s. Access users, computer and printers in Active directory.

Add user in Admin groups when it required, Add users in AD different groups to give them permission on files and folder directories full permission or less permissions.

Incident management using Clear Vision ticketing system; analyze, escalate, track and provide feedback to the Team Leader, Support Business Applications. Mac Machines Image

Support Microsoft Windows 10, Office, Outlook, M365

Desktops, laptops, printers, and other peripherals,Image, troubleshoot and configure

Mobile device troubleshooting (Android and iOS Apple Phones)

Support 4 sites plus US sites remotely with Bomgar, Zoom, Team Viewers

AD installation, DNS, DHCP and managing users and computer, groups

B2B Bank Toronto March 2014 to June 2016

Desktop Support/Windows Admin

Responsible for implementation and administration of network, Desktop support local and VDI machines

Using SCCM 2012 imaging machines troubleshooting with SCCM client Agent in pcs

Service now ticketing system, daily basis ticket’s handling them& Incidents, Service request dealing with them.

Service now ticketing system using in the Company

Support for Blackberry Desktop Manager and BlackBerry Smartphone related issues

Support for Enterprise Activations of new users on BlackBerry Enterprise Server

Authoring/updating BlackBerry knowledgebase with information gained from testing and research

Diagnosing and resolving problems in the area of hardware, networks, custom applications, software and operating systems. TCP/IP network configuration, troubleshooting Plus VDI machines have access on V Center and V Sphere Web Client.

Server and client-side troubleshooting, system optimization and Internet connectivity configuration and troubleshooting

In windows server 2012 Active Directory adding users & Computers in Groups, Create new accounts users & computer in AD. Adding users& Computers in different groups. Resetting passwords in AD, Unlocking users accounts in AD. Moving users& Computers in different OU’s. Adding packages in AD for computers to install. Running group dates on machines. Adding users on Admin& Remote groups and other groups.

Move users and computer in Active directory from one container to another container, Update group policies, create computer names in AD.

Remote conferencing tools (Microsoft Teams /WebEx and Zoom preferred)Firewalls (specifically Windows Defender)

Computer and network security

Support Desk phone / VOIP

Microsoft SharePoint

Troubleshooting networking issues

Microsoft Products including Windows Server 2016,2019

RSA and Cisco any connection for VPN configuration experience a very strong asset

Desktop operating systems, including Windows 7,Windows 10

TD Bank Securities Financial Group, Canada Sep 2010 to Jan 2012 Windows Administrator

Professional Qualifications

MCSA(Installation, Storage and Compute with Windows Server 2016

MCSA - Networking with Windows Server 2016

MCSA - Identity with Windows Server 2016

A Plus Certified (COMPTIA)

Linux /Unix Admin - Sheridan college

VCP-DCV 6.5 (VMware Certified Professional – Data Center Virtualization)

VCA-DCV 6.7 (VMware vSphere Foundation)

Education Qualifications

Bachelor of Science

Network Engineer Diploma from (Canadian Business College)

Contact this candidate