Active Directory Desktop Support
Resume:
Sayed Mohammad Ali **********@*****.***
PROFILE
15+ years of IT experience as Windows, Imaging and Messaging Specialist
Desktop and laptop imaging for 15000+ user base using Ghost, Altiris,SCCM, LANDesk and Acronis
Windows 10 Enterprise Imaging and Deployment using WDS, MDT 2010 and SCCM, USMT Tool.
Windows server 2008/2012/2016/2019, Active Directory
Extensive experience with identifying network issues within BlackBerry infrastructure and provided advanced technical solutions for hardware and software issues.
Good knowledge of VMware vSphere (ESXi Host and vCenter)
Strong knowledge of Remote server administration
Strong knowledge Strong knowledge of Remote RDP administration,
Remote tools, Bomgar, Microsoft Team, Team Viewer, Dame ware use of installing, configuring, tuning, maintaining and monitoring Windows Server 2012 /2016/2019 Enterprise server
Ability to translate technical issues into understandable business language for end users
Technical Skills:
Strong hardware knowledge (Configuration and Management)
Good knowledge of Windows PowerShell scripting, SCCM, WSUS
Good knowledge of VMware infrastructure
Someone capable of responding to a fast paced environment and able to work long days and hours
Meeting with clients to diagnose software, networking, or hardware issues. Installing and configuring client computer systems.
Repairing hardware malfunctions, software issues, and networking problems.
Maintaining good client relations.
Network Configure routers wireless devices WANs, LANs Internet Protocol SMTP, HTTP, FTP, SNMP, RTP, RPC, SIP, H.323), Transport (TCP/IP, UDP), Internet (IPv4) WAN technologies; DS1/T1, DS3/T3, VPN
Very good knowledge of Windows 2008/2012/2016/2019, GPO and ACL, AD(Active Directory)
Strong implementation knowledge of Hyper-V and SCVMM
Strong knowledge of Remote server administration
Strong knowledge of installing, configuring, tuning, maintaining and monitoring Windows Server 2008/2012/2016/2019 Enterprise server
Ability to translate technical issues into understandable business language for end users
15+ years of IT experience as Windows, Imaging and Messaging Specialist
Desktop and laptop imaging for 15000+ user base using Ghost, Altiris,SCCM, LANDesk and Acronis
Windows 10 Enterprise Imaging and Deployment using WDS, MDT Server and SCCM,
USMT Tool.
Strong knowledge of Remote RDP administration, Remote tools, Bomgar, Team Viewer,Dame ware
Responsible for all operations related to computer hardware including installation, configuration, trouble shooting and maintenance. Follows the steps and documentation and Run scripts.
Reset password, unlock users, Add packages in Active directory on machine names, and move users in different OU’s. Access users, computer and printers in Active directory.
DNS Add PTR records, SOA, MX, and work on Group policy management,DHCP scopes
Reverse and forward Lookup zones on DNS add records, IIS webserver roles and features
Troubleshoot with Android phone with Outlook also on Apple devices
Employment History:
GDI Integrated Facility Services Desktop Support Engineer Jan 2021 to April 2021
Windows 10 Migration/ 1000 Machines Image WIN 10
Responsible for imaging Windows 10 machines and software installs on end user devices
Participation in staging and integration of IT hardware
Maintain accurate record of installation including, but not limited to, quantities, serial numbers and asset numbers of installed hardware
Trouble shooting and resolution of business application and system problems
Install printer hardware as part of deployment project in area banking centers
Receive equipment and racks on the dock, while completing all inbound quality checks. Escalate to lead with any issues
Administration of Office 365
Demonstrates use of Quality Improvement in daily operations
AD request for unlocking accounts, Add user in groups, Moving users from on OU to another OU
Maintain accurate record of installation including, but not limited to, quantities, serial numbers and asset numbers of installed hardware
Trouble shooting and resolution of business application and system problems
Install printer hardware as part of deployment project in area banking centers
Receive equipment and racks on the dock, while completing all inbound quality checks. Escalate to lead with any issues
Scotia Bank Desktop Support Engineer Aug 2020 to Jan 2021
Windows 10 Migration
Responsible of all operation related to computer hardware including installation, configuration, troubleshooting and maintenance.
Providing on-site, phone and remote support for internal company users and outside representatives: respond to, troubleshoot and resolve various user support calls including network connectivity, printing and application problems; process work orders including OS/software/hardware installations, set up/configure printers and workstation moves; assist in projects such as software/OS rollouts. Environment consists of more than 800 desktops and 10 servers. Provide support to more than 200 outside company representatives by phone, e-mail and using remote tools. Environment based on, Windows 2016, 2019 servers, Windows 7&10.
Diagnosing and resolving problems in the area of hardware, networks, custom applications, software and operating systems. TCP/IP network configuration, troubleshooting.
Server and client-side troubleshooting, system optimization and Internet connectivity configuration and troubleshooting
PC desktop and notebook setup, configuration, maintenance, troubleshooting, repair and deployment.
Developing and documenting procedures for PC deployment and support, maintain currency and accuracy of documentation, developing documentation
Develop custom system utilities for company internal use.
Implementing and designing Active directory in Server 2016, 2019.
Testing and writing reviews of various hardware and soft products for internal company use.
Microsoft Products including Windows Server 2016, Office 365, SQL Server, IIS, Multisite AD, SharePoint 2016,2019 Microsoft Teams, Skype Business, WebEx installation and config
Cisco CAT OS and/or Android Phones & IOS experience a strong asset
Checkpoint Firewall/VPN experience a very strong asset
SAN and Blade Center hardware experience a very strong asset
Configuring and supporting hardware/software issues - PC’s, laptops, servers.
Desktop operating systems, including Windows 10
Competence with Microsoft Office 365 Provide help desk support to 75 onsite and 3000 remote users with issues related to computer hardware, application and communications, including telecomm
Service now ticketing system daily bases
Manulife Financial April to July 2020
Senior Desktop Support (Remote support)
Real time ticket entry by utilizing, monitoring and managing our service desk system
Ordering of computer supplies and keeping of inventory
Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to
Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system
Familiar with wiring/cabling standards/ TCP/IP/Support Citrix users
Knowledge of networking topologies and network wiring systems
2 years in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting and technical problem solving
TD Bank Senior
Windows Admin /Desktop Support Feb 2019 to 2020 March
Imaging of 10000 machines through SCCM Server System Centre Config Manager. SMS and SCCM different kinds of packages installed through SMS and SCCM System Centre 2012 Imaging windows 10 and core apps. Participate in the after-hours support rotation. SCCM troubleshot with Client, Install client stop and re-start services. WMI, SMS agent re-start. Refresh machine policies in system center configuration manager and another policies. Install apps in configuration managers. Install Citrix Receiver and support Citrix users
Desktops, laptops, printers, and other peripherals,Image, troubleshoot and configure
Mobile device troubleshooting (Android and iOS)
Support 4 sites plus US sites remote with Bomgar, Microsoft Team, WebEx,Team Viewers
AD installation, DNS, DHCP and managing users and computer, groups
Responsible for local escalations and Desk side-oriented support.
Service now ticketing system daily basis and resolving the issues.
Desktop support and SCCM Admin
MFX Services at MI Group May-2016 to Jan-2019
Imaging machines through SCCM and setup user profile and add printer and drivers update
Use remedy and Service now ticketing system
Deep knowledge of Wintel platforms, and Networking Infrastructure (Workgroup, Domain, PDC/BDC,, DNS, WINS, DHCP)
Contribute in quality and Provide productivity improvement projects, providing analysis of information, Remote toll Bomgar, Microsoft Team, Meeting tools WebEx managing
Imaging and deployment using SCCM System Centre 2012 pushing apps through Config Manager and LANDesk, related batch scripting, software configuration, Outlook configuration, user Profile Migration and data Backup. Add and delete machines on domain through Active directory. Unlock user account. Add machine on SCCM 2012 to new Image.
ON Active directory create machines and move them before and after image different container
Reset password, unlock users, Add packages in Active directory on machine names, and move users in different OU’s. Access users, computer and printers in Active directory.
Add user in Admin groups when it required, Add users in AD different groups to give them permission on files and folder directories full permission or less permissions.
Incident management using Clear Vision ticketing system; analyze, escalate, track and provide feedback to the Team Leader, Support Business Applications. Mac Machines Image
Support Microsoft Windows 10, Office, Outlook, M365
Desktops, laptops, printers, and other peripherals,Image, troubleshoot and configure
Mobile device troubleshooting (Android and iOS Apple Phones)
Support 4 sites plus US sites remotely with Bomgar, Zoom, Team Viewers
AD installation, DNS, DHCP and managing users and computer, groups
B2B Bank Toronto March 2014 to June 2016
Desktop Support/Windows Admin
Responsible for implementation and administration of network, Desktop support local and VDI machines
Using SCCM 2012 imaging machines troubleshooting with SCCM client Agent in pcs
Service now ticketing system, daily basis ticket’s handling them& Incidents, Service request dealing with them.
Service now ticketing system using in the Company
Support for Blackberry Desktop Manager and BlackBerry Smartphone related issues
Support for Enterprise Activations of new users on BlackBerry Enterprise Server
Authoring/updating BlackBerry knowledgebase with information gained from testing and research
Diagnosing and resolving problems in the area of hardware, networks, custom applications, software and operating systems. TCP/IP network configuration, troubleshooting Plus VDI machines have access on V Center and V Sphere Web Client.
Server and client-side troubleshooting, system optimization and Internet connectivity configuration and troubleshooting
In windows server 2012 Active Directory adding users & Computers in Groups, Create new accounts users & computer in AD. Adding users& Computers in different groups. Resetting passwords in AD, Unlocking users accounts in AD. Moving users& Computers in different OU’s. Adding packages in AD for computers to install. Running group dates on machines. Adding users on Admin& Remote groups and other groups.
Move users and computer in Active directory from one container to another container, Update group policies, create computer names in AD.
Remote conferencing tools (Microsoft Teams /WebEx and Zoom preferred)Firewalls (specifically Windows Defender)
Computer and network security
Support Desk phone / VOIP
Microsoft SharePoint
Troubleshooting networking issues
Microsoft Products including Windows Server 2016,2019
RSA and Cisco any connection for VPN configuration experience a very strong asset
Desktop operating systems, including Windows 7,Windows 10
TD Bank Securities Financial Group, Canada Sep 2010 to Jan 2012 Windows Administrator
Professional Qualifications
MCSA(Installation, Storage and Compute with Windows Server 2016
MCSA - Networking with Windows Server 2016
MCSA - Identity with Windows Server 2016
A Plus Certified (COMPTIA)
Linux /Unix Admin - Sheridan college
VCP-DCV 6.5 (VMware Certified Professional – Data Center Virtualization)
VCA-DCV 6.7 (VMware vSphere Foundation)
Education Qualifications
Bachelor of Science
Network Engineer Diploma from (Canadian Business College)
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