Mortgage Processor Loan Specialist

GRACELYN GRAHAM

*************@*****.*** 513-***-**** Cincinnati, Ohio 45236

Objective

Seeking a new Mortgage Processor (remote) opportunity. Summary

My loan expertise is: Conventional, FHA and VA.

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets.

Seasoned Loan Processor focused on improving the bank's loan program through skilled and efficient service to customers according to program parameters.

An Individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology. Skills

Attention to detail

Positive attitude and high-energy

Complex mortgage loans (including self-employed

and multiple investment properties)

Problem-solving skills

Computer application knowledge

Multitasking and prioritization

Planning and coordination

Supervision

Fraud Analysis

Leadership

Collections proficiency

Proficient in Encompass

Experience

Tata Consultancy Services

Mortgage Processor

01/2017 - Current

Examined and verified information in loan application and closing documents.

Manages assigned pipeline 45-50; Disposition loans within 24-48 hours of receipt and timely resolves conditions.

Managed any conditions sent from underwriting departments.

Filed completed packages quickly and efficiently. Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

Discussed loan needs and financial histories with clients and conveyed information regarding application processes. Amazon

Warehouse Associate

02/2016 - 01/2017

Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.

Loaded perishable and non-perishable items into trucks according to planned delivery schedules.

Maintained accurate and current order and shipment forms, inventory documentation and customer records.

Managed vendor relationships to support supply chain and maintain product quality.

Used Microsoft Word and Excel to manage wrong orders.

Manage group of associates from 10 to 15 to ensure the proper way to process an item.

Kroger

Pharmacy Technician

07/2015 - 02/2016

Assisting patients with medication Answering phones, between 10- 50 calls per day.

Worked with insurance companies to process claims, resolve problems and obtain payments.

Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.

Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.

Target

Cashier/Sales Associate

05/2014 - 07/2015

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Helped customers find specific products, answering questions and offering advice.

Trained new team members in cash register operation, stock procedures and customer service.

Learned roles of other departments to provide coverage and keep store operational.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Darden Restaurants

Hostess

01/2013 - 05/2014

Greeted guests entering restaurant and gathered information to seat groups or place on wait-list, distributing pagers to waiting guests.

Accommodated guests with special needs, including accommodations for child seats and wheelchairs.

Managed guest expectations by relaying information regarding hours, wait times and specials.

Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.

Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.

Monitored dining area to assess server capacity and accurately estimate wait times.

Education and Training

University of Cincinnati Blue Ash College Cincinnati, OH Some College (No Degree) in Practical Nursing Certificate (PNC) Evan E. Worthing High School Houston, Texas

High School Diploma

Accomplishments

National Honor Society, National Awards Winner, Certificate of Recognition, Excellent customer service.

Contact this candidate