Esl Instructor Retention Specialist/Customer Service Representative

Curriculum Vitae

Personal Data

Name: Jay Lou V. Molde

Sex: Male

Birthdate: August 2, 1992

Status: Single

Address: Waterfall, Aurora Zamboanga Del Sur

Mobile Number: +639*********

Email Address: *******@*****.***

Passionate and self-driven as I describe my personality. I always wanted to see a meaningful outcome before the day ends. Ensuring every single task is accomplished successfully without back-logs to directly go along with the rest of the tasks days after then. Having been in different industries of BPO (Business Process Outsourcing), I have learned things that are not common. Especially, doing certain tasks on a computer or desktop made me more knowledgeable in technology. Additionally, learning to set goals and targets made me more responsible to finish a task prior the deadline. Work Experiences

Brilliant Rightpoint Limited (Hong Kong): ESL Instructor February 2021 – July 2021

6 months of service as an English online instructor

Teaching English as Secondary Language to foreign students, specifically Chinese.

Facilitating and assessing students with their English comprehension. Wipro Philippines: Customer Service Rep/Social Media Reviewer February 2018 – October 2020

A year and half of service in Singapore Airlines, providing full assistance to passengers’/callers’ enquiry.

Creating passengers’ tickets to book and made some reservations of meals, seats, etc.

Few months of service in Social Media (facebook, twitter, youtube and instagram) as a reviewer.

Reviewers critique and banned social media items posted for sale having unsuitable explicit items (such as selling of animals, guns, etc.) to consumers by following social media rules and policies. ZETT A English Academy: ESL Instructor

July 2017 - January 2018

Educating learners with different nationality with English as a second language.

We provide different instructional activities and lessons for the students to easily learn the English language.

Different students from different country, we do face to face group classes and one on one tutorial for English.

Facilitating and assessing students with their English comprehension. Convergys Philippines: Technical Support/Retention Specialist/Sales Agent September 2013 – June 2017

Providing extreme quality of customer service.

Assisting passengers with their “car radio channels/subscription”.

Solving technical issues on their car radio such as not turning on, unable to get signal, etc.

Providing different plans and weighing customer’s budget in order to continue with the subscription and to avoid cancellation. Qualfon Philippines: Customer Service Representative/Technical Support February 2013 – September 2013

Assisting customers with their queries on their mobile phones.

Providing assistance to callers with their network problems.

Helping customers to extend their network plan/subscriptions.

Supporting callers with technical issues of their mobile gadgets. Educational Background

Tertiary: Bachelor of Elementary Education

Major in SPED

La Salle University, Ozamiz City

2008 – 2012

Secondary: Aurora National High School

Aurora, Zamboanga Del Sur

2004 – 2008

Elementary: Aurora Regional Pilot School

Aurora, Zamboanga Del Sur

1998 – 2004

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