Restaurant Manager Customer Service

SUMMARY

SKILLS

EXPERIENCE

MILDRED GONZAQUE

** ****** ** *, ******* Plain, MA 02130 H: 617-***-**** **********@*****.*** Experienced Restaurant Manager who oversaw a high-volume, $70,000 dollar restaurant. Versed in planning daily operations, staffing and inventory management. Hardworking manager with 20 years in all aspects of store operations, including management, merchandising, cashiering, stocking and staff training and development, payroll, Daily cash deposits. I Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. I am currently seeking a receptionst position . Strong leader

Bilingual in English and Spanish

Employee recruitment expertise

Supervisory skills

Stable work history

Customer service best practices

Labor and food cost control

Customer-oriented

Restaurant operations

management

Hiring and training

11/1998 to 02/2017 Restaurant Manager

Kentucky Fried Chicken Boston, MA

,

Developed and maintained exceptional customer service standards. Maintained cleanliness and sanitation across all food service, storage, and preparation stations.

Regularly updated computer systems with new pricing and daily food specials.

Consistently obtained highest rating from the county health department. Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.

Built sales forecasts and schedules to reflected desired productivity targets. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Championed 100% guest satisfaction by providing excellent dining EDUCATION

CERTIFICATIONS

experience.

Assessed operational performance to measure compliance with regulatory, industry and brand standards.

Scheduled and directed staff in daily work assignments to maximize productivity.

Managed accounts payable, accounts receivable and payroll. Managed 29 employees

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Scheduling, Daily Cash Deposits

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

06/2017 to Current Associate

Panera Bread WaLpole, MA

2001 Dorchester High School Boston, MA

Servesafe

Contact this candidate