Airline Lancaster

Rosme R. Tinner

**** **** ******* *****

Lancaster, Texas 75146

Email: **********@*******.***

OBJECTIVE:

To obtain a challenging position in a growth-oriented organization, which offers diverse job responsibility, flexibility and autonomy.

QUALIFICATION:

Strong organization and communication skills

Excellent telephone manner and customer service skills Ability to adapt and respond to changing priorities Ability to work well under pressure and effectively multi-task while in a fast pace environment Experience working independently as a team member

Ability to maintain accuracy and speed by working in a production quality environment Ability to maintain client relations on a professional level Knowledge of MS Word, MS Excel, MS Word Perfect

Worked on Apollo computer systems

PROFESSIONAL EXPERIENCE:

June 1994 to August 2020

American Honda Motor/Honda Aircraft/BCD Travel – Senior VIP Agent Secure airline, car and hotel reservations

Responsible for Airline reservations to maintain cost efficiency Daily processing and ticketing of a high volume of airline reservations Handled customer contacts (walk-in and telephone), answered inquiries and resolved problems Distributed airline tickets using cost-effective shipping methods 2000-2004 Onsite VIP Agent Mattel Inc/Hoffman Travel/McCord Travel Secure airline, car and hotel reservations for VIP clients Attended client information request and resolved any airline ticket discrepancies Ensured department was successful in meeting its goal and objectives Assisted in handling all of tickets reports

Responsible for overseeing all tickets requests

Supervised and approved all tickets before being processed for delivery