Center Representative Customer Service
Resume:
MALIK
YOUNG
*** ****** ******, ******* ** *****
***********@*****.***
I AM A TEAM PLAYER WITH EXCELLENT COMMUNICATION SKILLS, HIGH QUALITY OF WORK, AND HIGHLY SELF-MOTIVATED. I CURRENTLY HAVE 8+ YEARS OF STRONG CUSTOMER SERVICE EXPERIENCE WITH A DESIRE TO ASSIST PEOPLE WITH THEIR CONCERNS OR INQUIRIES. I AM VERY INDEPENDENT, INNOVATIVE, AND DRIVEN WITH THE DESIRE TO MOVE FORWARD WITH MY LIFE HAPPILY AS I APPLY MY SKILLS IN ALL AREAS OF MY LIFE.
EXPERIENCE
DECEMBER 2019- FEBRUARY 2021
ACCEPTANCE JANITORIAL (ALABAMA DEPARTMENT OF HUMAN RESOURCES)- (GADSDEN, AL)
(JANITOR)
PERFORMING CLEANING DUTIES SUCH AS SWEEPING, DUSTING, & MOPPING ALL FLOORS. REMOVING ALL TRASH AND DEBRIS OUT OF THE WORKER’S OFFICES, BATHROOMS, AND OTHER COMMON AREAS SUCH AS THE KITCHENS AND CHILDHOOD HOLDING ROOMS. DAILY KEPT ESSENTIAL ITEMS STOCKED AND RESOLVED ANY SPILLS AND OTHER ISSUES.
MAY 2018-FEBRUARY 2019
CRICKET WIRELESS- (OXFORD, AL)
(SALES ASSOCIATE)
ASSISTED CUSTOMERS WITH THE ACTIVATION OF CELLULAR SERVICE/PLANS AND PROVIDED TECHNICAL SUPPORT. MAINTAINED AND SURPASSED SALES QUOTA. DAILY OPENED THE STORE BY CLEANING, DEPOSITING MONEY AT THE BANK, AND MAKING SURE ALL DISPLAY PHONES ARE ALL IN FUNCTION. CLOSING THE STORE BY CLEANING, CLOSING OUT THE REGISTER TERMINALS, AND MAKING SURE ALL DOORS ARE LOCKED.
NOVEMBER 2017 –MARCH 2018
VIIZ COMMUNICATIONS- (ANNISTON, AL) (NO LONGER IN OPERATION)
(CALL CENTER REPRESENTATIVE)
DIRECTED INCOMING CALLS FROM CALLERS TO THE CORRECT LISTING IN WHICH THEY WERE SEEKING. PROVIDED CALLERS WITH DIRECT CONNECTION TO FRIENDS, FAMILY, AND BUSINESSES. PROCESSED 911 CALLS INTUITIVELY AND WITH CONSCIOUS RESPONSE WHILE PROVIDING CALLER WITH COMFORT UNTIL THE CORRECT PROVIDERS ARRIVED TO THEIR LOCATION
SEPTEMBER 2016-OCTOBER 2017
WALMART SUPERCENTER – (GADSDEN, AL)
(UNLOADER/STOCKER/CASHIER)
UNLOADED ITEMS FROM FREIGHT TRUCKS AND STOCKED THEM IN THE CORRECT DEPARTMENTS INCLUDING GROCERY, GENERAL MERCHANDISE, & PHARMACY. ASSISTED CUSTOMERS WITH PURCHASES, QUESTIONS, AND PROCESSED TRANSACTIONS USING MULTIPLE FORMS OF PAYMENTS INCLUDING CHECKS, DEBIT CARDS, AND CASH PAYMENTS.
MAY 2014-AUGUST 2014
YMCA- (GADSDEN, AL)
(LIFEGUARD)
MAINTAINED A SAFE AND SECURE SWIMMING AREA BY ENFORCING & ABIDING TO THE RULES AND REGULATIONS. DAILY MAINTAINED AN INTUITIVE APPROACH TO RECOGNIZE EMERGENCIES AND RESPOND IMMEDIATELY.
CLEANED THE POOL BY REMOVING DEBRIS ON TOP AND ADDING CHEMICALS SUCH AS CHLORINE AS NEEDED.
Skills
Type 60WPM • Proficient & Certified in Microsoft Office (Word, PowerPoint, Excel, & Publisher) • HTML Website creation and Design • Team player • Excellent time management skills • 8+ Years of customer service • CPR Certified • Proficient in Computer & Technology Applications • Great observation, organization, & listening skills.
Education
MAY 2016
High School Diploma – Gadsden City High School
MAY 2017-MAY 2018
Computer Science- Gadsden State University
References
Cheryl Wilson (Acceptance Janitorial) 256-***-****)-Supervisor
Pamela Curry(Calhoun County Vocational Rehab (1-800-***-****)-Mentor
Marisa Rimpsey (Anniston High School) 256-***-****) Mathematics Tutor & Mentor
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