Camp Counselor Customer Service

TELANA D. ACCRAM

*** ******** ******, ******, ** 27713

336-***-**** *******@*****.***

Goal oriented, driven individual, dedicated to innovating and progressing sustainability efforts, with extensive experience in leadership, training, customer service and teamwork. Self-starter with a positive, can do attitude who is driven to learn and improve the health of our environment.

Core Competencies

Problem solving

Teamwork

Leadership

Training

Customer Service

Cash Management

Goal oriented

Trustworthiness

Ethics

Professional Experience

Jireh Family Farm Durham, NC 5/2021-7/2021

Intern

Accountable for teaching sustainability lessons

Managing animal feedings/ Farmer’s Market sales and marketing

Tending the garden by planting, weeding, and harvesting

Target Cary, NC 11/2020 - Present

Fulfillment Expert/General Merchandise

Responsible for fulfilling orders in a timely manner

Package and ship orders in a team driven environment

Assist customers as needed

Starbucks Durham, NC 07/2008 - Present

Barista/Shift Supervisor

Provide excellent customer service

Train new baristas with the skills needed to be successful

Responsible for cash management-money handling for daily operations

Deployment of team members for best outcome for obtaining daily goals

Time management related to administering breaks, performing daily duties

Inventory (counts and ordering)

Accountable for maintaining food safety guidelines

Real Estate Agent Durham, NC 08/2015- 12/2020

Fiduciary responsibilities -securely and discretely handling client information and monies

Code of Ethics -providing services ethically and with high morals

Marketing and social media – implementing ads and postings as it relates to the business

Customer service skills – speaking and meeting with clients, providing necessary information pertaining to their real estate needs

Knowledge of real estate related professionals, such as inspectors, attorneys, mortgage officers, cleaning services, lawn services, engineers, etc.

Time management – meeting with multiple clients, showing of properties, timelines for different moving parts of the home buying or selling process

Negotiating skills

Moore Magnet Elementary School Winston-Salem, NC 08/2002-06/2010

Kindergarten Assistant

Reading groups-working with students on different reading levels

Arts and crafts- assisting class with projects based on seasons and holidays

Testing – monitoring students during testing

Small groups- assisting students with writing, math, and social skills

Preparing lessons – lessons based on the Eight Smarts concept (multiple intelligences)

Lessons focused on Body Smart and Nature Smart to teach living a healthy lifestyle and taking care of nature.

Collaborated with other teachers to facilitate large group lessons and rotations

YMCA Winston-Salem, NC 2007/2008

Summer Camp Counselor

Responsible for supervising campers and CPR training

Facilitated field trip planning and accountable for carrying out

Managed games and activities to keep children engaged

Daily reports communicated efficiently to parents

Atkins High School Winston-Salem, NC 2007/2008

Female Track Coach/Cross-Country Track Coach

Implemented extensive stretching, hurdles, and long-jump techniques

Taught relay race and baton pass off strategies

Effectively communicated with parents, other coaches, and student athletes

Facilitated travel, set up, and administered track meets

Winston-Salem Forsyth County Schools 2001

Substitute Teacher

Sara Lee Hosiery 2000/2001

Order picker/trainer

Education

Arizona State University: Bachelor of Arts degree candidate.

Interdisciplinary Studies/Sustainability

Anticipated completion October 2021

Computer Proficiencies: Windows-based Microsoft Office, Excel, Internet

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