Front Desk Community Service

Britanny Laffoon

Saginaw, MI *****

812-***-**** ********@****.***

EDUCATION

Bachelor of the Arts Anticipated: December 2022

Saginaw Valley State University, University Center, MI Deans’ List: Fall 2020

GPA: 3.219

WORK EXPERIENCE

Co-Manager, Freeland Dairy April 2019 – Present

Freeland, MI

● Assist in on the job training of new employees to ensure an optimal customer service experience

● Cleaned and stocked store to maintain a welcome environment for customers

● Handle cash and card transactions

● Oversee and administer payment for multiple delivery services

● Serve customers in an efficient and friendly manner to establish a friendly environment people want to return to

● Memorized ingredients and allergens of 50+ ice cream flavors to further assist customers with any questions

VOLUNTEER EXPERIENCE

Front Desk Volunteer, Saginaw Art Museum August 2020 Saginaw Valley State University, University Center, MI

● Monitored the front desk and welcomed new guests to the museum

● Managed cash and card transactions and balanced the register to ensure all money was accounted for

● Welcomed and directed visitors to ensure a successful visit YPD, Bethel AME Young People’s and Children’s Division

● Volunteer at community service events to help the community

● Participate in YPD conferences and meetings to develop new ideas and finish projects CAMPUS LEADERSHIP

Member, Art Department Mentorship Program Present

● Welcome new students into the art department and provide access to helpful resources to help with the unease of the beginning of the college experience SKILLS

● Communication

● Writing

● Creative

● Dependable

● Problem Solving

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