Customer Service Associate
Resume:
MARIAM SIIBA
***** ******* **** ****, ********, VA 22026 Phone: 571-***-****
Email: *************@*****.***.
SERVICE ASSOCIATE/TELLER
SUMMARY OF QUALIFICATIONS
Great customer service skills
Good knowledge of the banking business
Ability to complete tasks independently and in a timely manner
Detail oriented and customer focused
Great team player and interpersonal skills
Good eye for detail, energetic, and able to quickly prioritize
Effectively able to work independently as well as in a team-setting
Excellent communication skills and good knowledge of banking products
EDUCATION
St. Louis Secondary School December 2011 – December 2015
Dunbar Armored – Springfield, VA April 2017 – August 2018 Teller
Communicate with bank personnel to resolve discrepancies in received money
Prepare and ship cash request to over five (5) banks around Washington, DC metro Verify that cash shipment from various banks are accurate up to the last cent
Sort cash into various denominations to allow quicker response to the banks
Balance activities at the end of each business day
Assist management with internal audits
Professional Experience
Assemblies of God Credit Union – Kumasi, Ghana February 2016 – April 2017 Teller/Cashier
Process transaction with high level of effectives and efficiency
Identify customer needs and recommend talking with the right Specialist
Process customer/account maintenance accurately
Ensure till/drawer is in accordance with policy of the company
Ensure security and report unusual observations to the management
Provide excellent customer service and assist team members as needed
Audit and balance by drawer at the end of each business day
Assist in maintaining existing customers and work to invite new customers
Participate in meetings/conference calls to improve number of accounts
Inventory supplies to replenish as necessary
Maintain paperwork in accordance with company policy and get ready for external
audit
Balance register at the end of each business day
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