SUMA KALUVAKOLANU
Cambridge MA 02140
******.****@*****.***
PROFESSIONAL EXPERIENCE:
CVS, Central Square, Cambridge MA 2014-2019
Operates cash register
Handles all forms of cash and other financial transactions
Provides exceptional customer service to a diverse clientele
Dunkin Donuts, 300 Congress Street, Boston MA, 2012-2013
Dunkin Donuts 153 Mass Ave, Boston MA, 2011-2012
Dunkin Donuts, Central Square, Cambridge MA, 2010-2011
Provided customer service in busy work environment
Operated cash register
Brewed all coffees and prepared take-out coffees to go, prepared sandwiches
Cleaned the dining area and work stations
Venkateswara Multi-Speciality Hospital, 2009-2010
Hanamkonda, India
Performed billing activities for physician’s office including medical billing and submitting claims
Coded bills and prepared invoices for insurance and patients
Prepared appeals for disallowed claims
worked with doctors and patients to resolve complaints
Hallmark Health Insurance, Inc., 2008
400 Unicorn Park Drive, Suite 6, Woburn, MA
Coding and Billing Externship
Analyzed and updated patients accounts
Gained practical experience for commercial (GIC insurance) and programs
Corrected billing errors, co-pay errors and r-submitted the corrected EOB to insurance companies
Dealt with insurance companies on issues involving Medicare program guidelines as well as denied and delayed payments
EDUCATION:
April, 2008 The Salter School. Malden, Massachuasetts
Health Claim Specialist Program. Graduated with a 3.98 GPA
March, 1999 Kakatiya University. Hanamkonda, India
Masters Degree in English Literature
ADDITIONAL INFORMATION:
Fluent in Telugu, Hindi and English.
Office skills include Word, Excel, medical billing software, health insurance and medical office procedures