Software Tester Android

ZALAK MODI

Phone: 630-***-**** Email: ************@*****.*** https://www.linkedin.com/in/zalak-modi-271zm/ To pursue growth and experience in the field of INFORMATION TECHNOLOGY industry and to contribute to my organization's objectives by constructively utilizing my innovative ideas and knowledge Computer Skills: Microsoft Word, Excel, PowerPoint, Access, Open Office Technical Skills: Basic knowledge of C, C++, HTML, CSS, OOPS Concepts, DBMS/RDBMS: MySQL, SQLite, Familiar with JIRA Tool/ Confluence/ Android Studio/ NetBeans/ Eclipse

Language Skills: English, Hindi, Gujarati

Transferable Skills: Communicate and negotiate with clients to achieve satisfaction on all projects; demonstrate ability to analyze problems and find a solution with positive insight. EDUCATION

Master of Science in Computer Applications & Information Technology US Equivalence-GPA-3.87 K.S. School of Business Management (Gujarat University), Gujarat, India May 2015 Bachelor of Science in Computer Applications & Information Technology US Equivalence-GPA-3.64 K.S. School of Business Management (Gujarat University), Gujarat, India May 2013

RELEVANT COURSES: Certification Course in Programming Languages: JAVA, Android PROFESSIONAL EXPERIENCE

Universal Banker West Suburban Bank (Naperville, USA) February 2021-Current

Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.

Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals.

Maintains operational signing and approval, and wire transfer authority.

Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking.

Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units.

Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings.

Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. Customer Services & Cash Management Meijer (Aurora, USA) September 2020-February 2021

Front end customer service and Cash Management

Manage tagging and barcode scanning of product through software

Coupons handling for the different product through software

Stock Analysis, handling customer problem with solution Customer Services & Cash Management Burlington Coat Factory (Naperville, USA) February 2020-October 2020

Front end customer service and Cash Management

Controlling Return and Exchange services through system

Manage tagging and barcode scanning of product through software

Censoring the product and make sure it goes to floor without any problem

Stock Analysis, handling customer problem with solution Software Tester Lodestone Software Services Private Limited (Gujarat, India) September 2015-September 2019

Worked as ‘Manual Software Tester’ for Social Media Application - Facebook

Tested application on Web, M-Touch, Mobile (both iOS and Android) platforms

Tested for different type of ‘Ads’ which is directly impact the revenue of the ‘Facebook’

Also tested core functionalities and flow of the application

Creation & Execution of Test Plans and test scenarios

Conducted Functional Testing, Ad-hoc Testing, Regression Testing, Smoke Testing, Integration Testing, Power Testing, Accessibility Testing

Issues Finding & Reporting using different internal tools

Direct communication with ‘Product Engineers’ for highly sensitive issues so it can be resolved quickly

Monthly/weekly reviews, reporting and follow-up on found issues for the best product delivery to end-users

Miscellaneous support for the betterment of product

Documentation of procedures so it can help team to work faster in future OTHER EXPERIENCE

Master’s degree Project Training Apcons Services (Gujarat, India) January 2015-April 2015

Project Name: Spy Application

Project Description: Android Hidden App- threw which user can get log of Web History, Call History, Message History, WhatsApp History etc.

Tools/ Language Used: Android, SQLite

Creation, designing, testing, documentation of whole mobile application was done under this training and submitted as master’s degree project

Bachelor’s degree Project Training GNS-Global News Service One (Gujarat, India) October 2012-March 2013

Project Name: Online Shopping

Project Description: E-Commerce website through which buyers can purchase electronic products

Tools/ Language Used: JAVA, MySQL

Creation, designing, testing, documentation of whole web application was done under this training and submitted as bachelor’s degree project

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