Claims Service Representative/Customer Service Representative
Resume:
Margaret (Ann) Layson
Objective
Seeking an entry level position in the field of Property and Casualty Liability Claims adjuster or Customer Service.
Work Experience
GEICO
One GEICO Center
Macon, GA 31296
Liability Claims Adjuster/ Claims Services Representative
Worked as a call center employee assisting and walking customers through the claim process
Assisted claimants and outside venders with processing claims
Took loss reports
Scheduled inspections, rentals, and tows
Issue payments
Routed customer’s calls to the proper handling adjuster
Contacted Insurance companies for claim updates
Determined liability for insureds and claimants as well as discussed all options available
February 2017- September 2021
GEICO
One GEICO Center
Macon, GA 31296
Salvage Specialist
Worked as a call center employee
Assisted/Explain the salvage total loss process
Processed total loss paperwork (ie. Titles, Power of Attorneys, etc.)
Able to efficiently multi-task and maneuver through multiple applications while maintaining great customer rapport.
August 2014- February 2017
Aaron’s Sales and Lease
922 E. 3rd Street
Jackson, GA 30233
Customer Service Representative
Responsible for maintaining administration
Sales
Showroom upkeep
Managerial duties
December, 2008 – April 2014
Aaron’s Sales and Lease
175 N. Lee Street
Forsyth, GA 31029
Customer Service Representative
Responsible for maintaining administration
Sales
Showroom upkeep
August, 2007 – December, 2008
Phillips & Phillips, An Association of Attorneys
843 Poplar Street
Macon, GA 31201
Receptionist, Secretary, Asst. Real Estate Secretary
General Legal Secretarial Work
Typing and researching deeds
May, 2006 – August, 2007
SOA Construction Services
110 Kellwood Drive
Perry, GA 31069
Asst. Project Coordinator
General secretarial work
Company courier functions
January 2006 – May 2006
Vanguard Professional Staffing
P. O. Box 8177
Wilson, NC 27893
Case Manager
Scheduled client visitation
Client transportation
General secretarial work
July, 2005 – October, 2005
Magnolia State Bank
100 East Greene Street
Milledgeville, GA 31061
Teller
Operate teller window
Customer Service
September, 2003 – May, 2005
Farmer’s Processing & Storage Company
Ninth Avenue
Eastman, GA 31023
Bookkeeper/receptionist/secretary
Kept books and managed charge accounts
Customer service
Managed phone system
Showroom upkeep
January, 1995 – September, 2003
Special Skills
Great interpersonal skills
Interests
Riding motorcycles with husband, spending time with friends & family, pets, and swimming
Education
Kaplan Continuing Education
332 Front Street South, Suite 501
La Crosse, WI 54601
2011-2012 Graduated
Certificate of Medical Coding
Georgia College and State University
231 West Hancock Street
Milledgeville, GA 31061
2003 – 2005 Graduated
Bachelors of Science in Psychology
Middle Georgia College
Second Street
Cochran, GA 31014
2001 – 2003 Graduated
Associates of Arts in Education
Roane State Community College
276 Patton Lane
Harriman, TN 37748
1998 - 2000
Dodge County High School
Pearl Bates Avenue
Eastman, GA 31023
1994 – 1998 Graduated
College Preparatory Diploma
References
Jolene Carroll
P.O. Box 909
Eastman, GA 31023
478-***-**** ext. 125
Terrell Williams
2428 Cornell Circle
McDonough, GA 30253
Katie Parks
599 Waxwing Drive
Monticello, GA 31064
Sheree Cornelius
1407 Longacre Dr
Macon, GA 31204
Robyn Perez
148 Jones Acres Dr
Macon, GA 31217
7356 Quail Run Rd
Lizella, GA 31052
478-***-**** (c)
******.***@*****.***
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