Call Centre Agent Driver Code 10 with pdp
Resume:
CURRICULUM VITAE
OF
Sonqoba Sizwe Dlamini
PERSONAL DETAILS
Surname : Dlamini
First Name : Sonqoba Sizwe
Commonly Known as : Sizwe
Date of birth : 1986-02-19
ID Number : 860**********
Nationality : South African
Gender : Male
Marital Status : Single
Home Language : Zulu
Other Languages : English, Setswana
Drivers license : Code 10 (PDP)
Residential Address : 909 Ndlovu Street
Mofolo North
Soweto
1800
Contact Number : 068******* / 063*******
Dependants : 2
Email Address : ********@*****.***
: ********@*****.***
Health : Good
QUALIFICATIONS
Institution : John Orr Technical High School
Qualification : Matric
Subjects : English (First language) [SG-C]
Afrikaans (Second Language) [SG-A]
Technical Drawing [SG-C]
Physical Science [SG-E]
Maths [SG-E]
Welding And Metal Work
Institution : South African Roadies Association (SARA)
Course : Live Sound – MAPPP SETA Learnership
Year : January 2006 – June 2007
Subjects : Life Sound, Stage & Rigging, Live Event Production, Stage Lighting
Institution : I-Fundi (Learnership)
Course : National Certificate In Contact Centre
Year : 4 Months (December 2007 – March 2008)
WORK EXPERIENCE
Company Name : Sportscene (Johannesburg CBD)
Occupation : Sales Assistance
Duration : 3 Months (November 2005 – January 2006)
Reason For Leaving : Wanted To Do The MAPPP SETA Course
Company Name : Digital Solutions Group (DSG)
Occupation : Customer Relations Manager
Duration : 2008 February – October 2013
Division : Customer Service
Duties :
Logging customer complaints and providing feedback to the customers within the promised turn around time. Complaints, compliments and queries came through either as web, e-mail or through the telephone.
I dealt with both inbound and outbound calls.
Company Name : IPSOS
Occupation : Call Centre Agent
Duration : 2017 August - 2019 March
Duties : Conducting telephonic interviews (Worked on projects for VWSA, MTNSA, CCBSA,)
REFERENCES
Contact Person : Mr. Sibongiseni Lukhele
Company : Digital Solutions Group
Position Held : Team Leader and Call Centre Supervisor
Contact Number : 073******* / 079*******
Contact Person : Mr. Nhlanhla Selowa
Company : IPSOS
Position Held : Supervisor
Contact Number : 073*******
Contact Person : Mr. Lunga Khazamula
Company : South African Roadies Association
Position Held : Sound Facilitator
Contact Number : 074*******
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