Document Control Office Specialist
Resume:
CONTACT
Dubai International City, Dubai,
United Arab Emirates
adonnt@r.postjobfree.com
SKILLS
PROFESSIONAL SUMMARY
Detail-oriented with extensive experience coordinating, planning and managing corporate events, travel and venue accommodations. Proven track record of taking initiative, improving processes and adhering to procedure, aligning with company and client goals alike. Results-driven excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues. Knowledgeable in terminology, products and services to effectively address and respond to public and personnel inquiries.
Skilled knowledgeable about and . Top strengths in and . Seeking to leverage professional experience and abilities into administrative leadership role with
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Professional and knowledgeable Receptionist versed in administrative support and customer service years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem-solving and communication skills. Focused and dependable with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognised for and outstanding interpersonal, client and professional communication abilities.
Highly qualified proficient in office settings, customer relations and conflict resolution. Brings knowledge of terminology and services to support and address customer enquiries and concerns.
Friendly Receptionist with year's background in settings. Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
WORK HISTORY
Receptionist Supervisor
Number One Tower Suites - Dubai, United Arab Emirates
• Inbox management
• Professional appearance
• Meeting coordination
• Documentation and reporting
• Access control
• Incoming mail distribution
• Data entry
• Multi-line telephone skills
• Verbal and written communication
• Document control
• Microsoft Office Suite
• Interpersonal communications
• Photocopier operation
• Certified Microsoft Office Specialist
• Organisational ability
• Customer/Client relations
• Active listening
• Client retention strategies
• Multi-tasking strength
• Security understanding
• Post management
• Email management
• Correspondence distribution
• VIP guest experience
• MS Office proficiency
• GMail
• Attention to detail
• Flexible
• Customer and client relations
Osama Ibrahim
Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
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• Strategically managed reservations to maximise opportunities. Prepared, compiled and filed documents as well as reports presented to various parties.
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• Supported department with ad-hoc duties such as Tasks.
• Answered telephone enquiries from clients, vendors and the public. Managed clerical needs of company employees, including copying, faxing and file management.
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Greeted visitors, assessed needs and directed them to appropriate personnel.
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• Managed the bookings.
• Professionally represented in front of house duties . 01/2015 - 10/2017
04/2012 - 11/2014
02/2010 - 03/2012
ADDITIONAL INFORMATION
Nationality : Egyptian .
Date of birth : 7th of may 1991 .
Languages : Arabic, English .
Food and Beverage Supervisor
Mroi.co - Cairo, Alexandria, Egypt
Sales Man
Rothman's. Co - Tanta, Egypt
Advertising Sales Representative
Light Moon - Cairo, Egypt
EDUCATION
Hospitality : Hotels Management, 08/2015
Tourism And Hotels, Hotels Management – 6th October City, Egypt Master Of Computer Science: Icdl, 07/2017
British Academy – Alexandria, Egypt
Coursework in ICDL
English Course : Business English, 02/2017
British Academy – Alexandria, Egypt
• Customer service
• Shorthand writing
• Open and clear communicator
• Customer-service oriented
• Professional and smart presentation
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
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Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
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Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
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Maintained safe working and guest environment to reduce risk of injury and accidents.
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Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
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Assisted in increasing sales by % through fully contributing to marketing initiatives and maintaining awareness of updates to best practice.
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Fostered relationships with customers to expand customer base and enhance loyalty and retention.
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Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
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Created and presented media and advertising packages to prospective customers.
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• Helped customers in determining design and layout of sold and spec ads. Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
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• Academic honours in computer sciences.
• Academic honours in English communications
• Graduate with certification.
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